Madewell 4+

Website Does Not Work

This was my first time purchasing something from Madewell. I tried several times, over multiple days to make a purchase on their website and it just would not work. It let me add things to my cart, input my address, select shipping, etc, and then it wouldn’t let me input any sort of payment info. The website wasn’t even attempting to load. I had heard really good things about Madewell jeans so I wanted to give them a try. I decided to see if they had an app. They do, so I downloaded it and it worked great. I’m happy that I was finally able to make a purchase with them through the app, but I almost gave up because of the website not working. I don’t see myself making future purchases with Madewell outside of jeans, so it was annoying to have to download an app that I won’t even use in the future.

Developer Response ,

Oh no – so sorry for this experience! We’d love to connect and gather more details. Please call at 866-544-1937 or message us at contactus@madewell.com and we'd be happy to help.

Bugs, bugs, bugs.

I’ve been wondering how long it would take madewell to put out a app, I’m actually shocked it’s taken this long. I was hoping that if they had an App that it wouldn’t be as glitchy/buggy to use as their online shop has been for years but here we are. It keeps asking me if I want to log into my account even though I’m already logged in. It seems to lead me to “blank pages” a lot. In account info, it let me edit everything but my birthday, which for some reason was showing blank, I thought I had filled this out ages ago online, but every time I try to tap the box, I’m given no cursor or keyboard. It was lagging and getting frozen trying to enter my location. Navigating around the “store” has been slow and glitchy. Every time I try to filter searches it leads me to a page that shows me the number of items that should be in my filter search but otherwise a blank page. Back under account, when I tried to take a look at what payment info I had listed, it would again take me to a broken page. My iPhone is pretty new, I’m only one update behind the current (just got a notification to update in the last 72 hours) I always restart my phone after a new App instal🤷🏻‍♀️ I’ll list anymore bugs I find if I can muster the Focus to keep trudging through this app.

Developer Response ,

Thank you for this detailed feedback and so sorry to hear about the issues! Our team is working to fix these issues that were mentioned, and we appreciate you taking the time out to share your experiences with us.

App experience not seamless

My experience with Madewell’s website was always hit or miss, sometimes it could be a little slow updating the items in my cart. So I was excited when Madewell released an app, and I’ve used it several times now. I know it’s still relatively new for Madewell, but it could use some improvement.
1. Information between the app and the website is not synchronous. I added and removed certain items in my cart on the app, then went to the website and found that old items were still listed in the cart. Oddly, doing this caused the old items to reappear in the cart when I returned to the app.
2. For some reason my rewards as a Madewell Insider don’t appear in the app. At least, I couldn’t find them. On the website, it says that my Insider rewards will appear at checkout. They do not appear at checkout in the app. I don’t know if this is intentional but I think that if I have rewards, I should be able to easily locate and apply them on either the app or the website.