Abercrombie & Fitch 9+

My name is Deso Marciano and I have been wearing Abercrombie solely for the last 10 years . My socks my sweatshirts my sweatpants my sweatshirts my hoodies my hats and my T-shirts are all Abercrombie-I love the ABERCROMBIE logo written on my clothing and or the signature icon ; anything so I frequently check the website daily because now I love to shop for anything that has a logo or a signature icon on it -I just wish some item didn’t sell out so fast it doesn’t give everyone a chance . Usually by the time I get to the website everything that was just put up on the site that day that has a signature icon on it , is sold out .Which is always a good thing if you’re able to get your size but either way I still continue my search because the quality of the clothing is superb - wash after wash wear after wear - I hang dry all my clothing . And I love the fact that everyone in my neighborhood knows me as the guy that always wears Abercrombie and Fitch everyday -

I have never had a bad issue with the app - aside from sizes constantly being sold out and not being able to select your specific size you’d like to save if it is sold out - until yesterday. I noticed two items in my cart that were not put there by me. They were men’s items - I have never bought men’s items from Abercrombie. I had also made purchases earlier in the day so my cart should have been empty.

I deleted the items and then later on realized how weird it was, so needless to say I started to freak out a bit. I contacted A&F who said they have “never heard of this happening” and suggested I change my password. Lo-and-behold, after checking my settings on my phone and going into “passwords”, the first password on there was from the A&F app saying there had been a data leak and my info was included in it. No notice from Abercrombie about this prior.

My personal info - including name (required), birthday, address, preferred store, phone number (required), past orders, and CC info - was in this app. I feel completely violated and am unsure how this happened without Abercrombie knowing…seems like their security clearly isn’t great. I have usually had no issues with them, but after this I am pretty upset. I know these things can happen, but they really shouldn’t and a little heads up from Abercrombie should’ve been provided immediately.

Love A&F, half my closet is their clothes, but when trying to access purchase history, account settings, etc. it is very difficult. You can’t see the items in your order, just the totals, until you select it. Then you find out that wasn’t the items you were looking for, so you select the back button, only to have it kick you back to the home page to start all over again. For someone who relies on shipped items and returning/exchanging on a regular basis, this is pretty annoying to deal with. I dread it, every time lol otherwise, it’s a great app. If you could change the back button on the top left to actually take you back to the page you were last, not the home page, that would be awesome.