Luna Physical Therapy 17+

Using App is a breeze

Luna was recommended to me by my doctor following surgery. A highly qualified physical therapist delivered a customized treatment plan right in my own home. The Luna app allowed me to seamlessly manage appointments, message my therapist, communicate with the concierge center, and track my progress 24 X 7. My therapist inserted video exercises into the app which I could quickly access with touch ID at my convenience. Couldn’t be any easier! The only suggestion I have for the app going forward is to improve integration with billing department records and communications.

Full Disclosure - Luna offered me a $20 gift certificate to write a review but this is an accurate summary of my experience.

One star only because it doesn’t crash

The workouts concept is nice, but the execution is trash. The video for the workout isn’t really synchronized to the timer. You need to do some math to figure out how long you are supposed to rest between reps, and then count along for yourself. There aren’t any audio cues (which is probably an accessibility violation), so you can’t watch a show or something while you’re doing your exercises. You can’t even play a video in split-screen or picture-in-picture at the same time, either.

The app also prompts for a tip, which is extremely inappropriate generally considered unethical in the health care professions. That’s more of a complaint about the company than the app itself, but I feel it bears mentioning as part of the app review, because I doubt the company would never have the nerve to prompt for a tip to my face. I can’t imagine any DPT ringing me out and asking how much of a tip I’d like to give. I don’t hold it against the therapists - they’re probably as mortified about it as well. I like my DPT.

Developer Response ,

Quix&, These are all very interesting features that you suggest for the App. We will pass along your suggestions to our development team. Thank you. As for the Thank You feature of our App, many patients had reached out, wanting to provide extra special thanks to their therapists. It is my no means obligatory and the therapists don't expect it at all. As a patient, you can turn off the feature. Therapists also have the option to turn off the feature.

Outstanding PT

At my surgeon’s recommendation I scheduled in home PT thru Luna after a hip replacement last year. Even though I knew of a quality local practice in town, I was unable to drive myself to the clinic, so having a therapist come to my house was ideal. I have had physical therapy several times at different clinics and I know that the quality of the therapist varies and can make all the difference in recovery.
I was immediately pleased with Travis Moore, who was knowledgeable, experienced and he listened. Having him actually see my living situation - a 3 level house, on a hillside with a steep driveway, made it easier for him to give me ways to navigate the obstacles. He was patient, always encouraging and able to deal with new issues as they arose.
I would definitely recommend both Luna and Travis.