LOOP: Equitable auto insurance 4+

When I got my first quote from them it was very easy to do everything right through the app and they were the cheapest out of everyone, but a couple of weeks later I bought a car for my son and needed a quote to add the new car to my policy but it could not be done through the app, you have to send them a message or email them because there’s also no way to get a hold of them on the phone, you’ll just sit on hold forever, they have an option for an agent to call you back but every time I pressed that option I got hung up on. Finallly I was able to get a quote to add the new car and it was quadruple the amount of any place else’s quotes! Any other changes no matter what they are have to be emailed to them and you have to wait until they respond. I wish more couple be done through the app and I really wish they were cheaper because now I have to change insurance companies. I will say that the gentleman who responded to me regarding my quote was very polite and had good customer service, and even he couldn’t believe the amount of the new quote.

The app is mostly useless and then you also can’t do much on the website. The tech with this company is so bad. You cant get a quote instantly. You can’t get a quote online once you’re a customer. You can’t change your policy easily. You can’t just get quotes over the phone OR online. They email you. Eventually. And they make you start all over if you don’t respond to their email fast enough. And don’t get me started about that time their system went down for over a week and they just said tough luck… call us back constantly to ask if we are back up. The people were nice but MAN… the tech is so bad. I feel sorry for the customer service people.

I have no complaints about the actual coverage or price or even the people. It this app is TERRIBLE.

PLEASE PLEASE make it possible to do things on the app or even on a website! I can’t even use the app to pay my bill!

Initially the app didn’t allow me to make my second payment as it kept refreshing the payment screen and my policy got canceled so I had to redo the policy and after three days of attempts on the website I finally was able to make the payment on a new policy. Now that I am trying to access the app again it says I’m “not authorized to make the change” when I’m simply trying to log in. Now I’m locked out and can’t use the app so I guess it’s still new and they’re working on the bugs and hopefully get it going as designed. I hope it gets fixed sooner than later.