Long John Silver's 4+

No order times available

I’ve ordered online from here a couple times before with no issues but this is my first time ordering since they’ve gotten an app. It is currently 5 hours until close and it’s been showing the next available time as 12PM tomorrow for several hours now. I thought maybe it was only an app issue so I went to their actual website and am having the same problem. I have been unable to place an order for today since around 3pm (it is just after 5pm now)

Unusable

It’s completely absurd that in the year 2024 a corporation cannot hire someone to design an app that has at least basic functionality. When trying to place an order, I accidentally added a second item I only wanted one of but the app would not allow me to delete that extra item. In fact, every time I hit the “subtract” button it just added another item. So I closed the app & restarted it, then added my items again and placed the order, though the app never gave me any explicit confirmation that the order had been placed. When I tried to look at the orders tab to see if it had gone through, it was completely blank. When I tried to check the website, it showed multiple orders, including the one I never placed containing half a dozen sides of hush puppies from the app adding them every time I tried to delete them. By the way, I accidentally added a second side of hush puppies while trying to add more than one packet of tartar sauce because I can only add one at a time. Anyway, I finally had to pull up the app for my credit card to confirm the order had gone through. Obviously a non-functional app is hardly life altering, but why did you even bother to offer it and ordering via the web if you don’t even care to make those options functional?

Developer Response ,

Thank you for taking the time to provide such detailed feedback. I sincerely apologize for the frustrating experience you had with our app and website.

We understand how important it is for our app to function smoothly and intuitively, and I regret that we fell short of your expectations. The issues you described with adding and removing items, as well as the lack of order confirmation and the confusion with multiple orders, are not acceptable.

We are actively working on resolving these issues to ensure that our app provides a seamless ordering experience. Your feedback is invaluable in helping us identify areas that need improvement.

Need technical support

Downloaded the app hoping to gain rewards as there are times we spend over$100 when ordering for the entire family. My last mobile order didn’t come through to the store I went to with friends. So I ordered at the register. There is no way to scan receipts for rewards credits. After eating my awesome meal and leaving , I checked my email and saw an emailed receipt confirming my mobile order and my bank showed 2 charges. I’ve sent multiple messages on the website for “contact me” that still remain unanswered. And my app shows that I have a pending order for a previous order that I did pick up and receive. I just want some help and can’t seem to get it. I did return to the store and the manager was gracious and understanding and filled my order that I didn’t receive even though it had been a week since my visit. . . I just wish corporate cared as much about customer satisfaction as much as their employees do.