Hardee's Mobile Ordering 4+

Hi I wanted to give you some feedback regarding the app and the rewards program. I really like the app and rewards program. I use it every time that I eat at Hardee’s. Honestly I eat at Hardee’s a lot more now since having the app and the rewards program. I do however have some not so good feedback regarding the in store pick up process. The employees seem to put the online orders last. On multiple occasions, I have had to wait in restaurant an extra 20-30 minutes waiting on my order because they put it last. The whole point of order ahead and online is to skip the line and it be ready when you are there and that has not been the case. If that issue could be worked out it would be great. But again the app is awesome.

Thanks again for the feedback regarding the app and rewards program. We apologize for the service issue at the restaurant and would like to address that concern. Would you be able to contact us at https://www.ckr.com/contact-us with additional information?

My biggest complaint is that items at the restaurant aren’t on the app. Specials are hard to find and also some aren’t even on the app for instance a special at the restaurant won’t even appear in the app. Also there doesn’t appear to be a way to communicate with customer service and give feedback via the app which would be nice because last night I made a purchase on the app & picked it up at the drive-through, and the food was awful. The burgers were cooked beyond being edible. I called and spoke with the supervisor or manager I’m not sure which and all she said was she was sorry that that happened and sorry the food wasn’t good, nothing else, not “hey can I give you a voucher for something else or can I refund your money” just OK, thanks for telling me. It would be nice to be able to reach out to the app and that could be given to the franchise owner. I also didn’t receive the free sandwich for signing up for the app like it stated in the FAQ about
rewards

Thanks for the feedback and all the comments. You are correct that the full menu isn't on the app, only the top items that we sell as a core across the brand. As for feedback directly, feel free to reach out to customer service at https://www.ckr.com/contact-us or email us at ordering@hardees.com. We would like to look into your experience.

I noticed that you have now change the menu items in the app to say sweet tea and unsweet tea but unfortunately, it does not translate when it gets passed to the store. The tickets at the store still say just iced tea so nine times out of 10. They’re giving you a sweet tea when you order an unsweet tea even now. Still wondering why you can’t order tea when you use your free beverage reward… I eat at Hardee’s quite often, and use the app most of the time, but there are two things that I see a short comings to the app… 1) when you try to order ice tea in the app, you have two options… Sweet tea, or iced tea… I think it would be better to list it as sweet tea and unsweet tea as nine times out of 10 when you order just iced tea, meaning, unsweet, tea, the store fills it as sweet tea anyhow 2) the second item may or may not be on purpose, but when you try to use the reward for the free beverage it does not give you an option to order tea… Only Coke products… Not sure if that’s on purpose just an oversight.

Morning

Thanks for the feedback. We will pass along these comments to our menu team in hopes they can make adjustments.