Liberty Mutual Mobile 4+

First off I love Liberty Mutual not just because the commercials are funny but because they are true! I mean really true! I had a claim on my insurance and my claim agent Whitney listened to me and made me feel so relaxed like she was one of my girlfriends from high school. I REALLY felt like she was on my side holding me down not like a dry robotic person just going through the motions following the guidelines. It was so seem less if I’m honest I didn’t know when it started or ended. I got a call telling me to call her up and tell her my side send over pictures of my car, she even set me up to text them over, and before I knew it I was getting a letter saying this is what was paid out enjoy your day. I feel like my rates are really great especially for everything you get. Like the better car replacement option, I pray I NEVER need it but it’s nice to know that if somebody hits and totals my car I can get a little nicer one in return. The stress of what am I going to do now is not there. Liberty Mutual has really made me feel like a million bucks. It’s been almost a year and I couldn’t be happier. *singing voice* Liberty Liberty Liberty Liberty!!!!

Minus - 100 stars if the option was available.
The Salesman sold me a bunch of lies all bundled up for us in a State we Do not Live in and left us underinsured without any required insurance coverages that is required by state and by the dealership I had leased my car from, Not a single one of the claims adjusters , presidential department staff , much less the so called “ claims representatives assisted us ever , they delay , delay further , and continue delaying , I know they were not even performing the proper investigations for each claim I had to report during COVID-19, The claims I have reported do not reflect the facts I provided when I reported , in fact are full of inaccuracies and errors in each claim that I have submitted. I have no doubt that I have been singled out by the agents for their own Bias and Discriminatory reasons. Liberty Mutual has not addressed any issues I have experienced and attempted on many occasions to try and get the multiple problems and errors on their end to be fixed without success but not due to failure or lack of accountability on my end.
Liberty mutual has collected every Penny of the policy at 6xs the quoted rates and have paid $ 0 absolutely nothing for claims that had been fully covered and valid , Stay Far Far Away unless you want to be Deceived, Robbed financially and Consistently disregarded and left without options for recovering from losses that are covered in your policy , or so “ you thought”

Started using liberty mutual just for my home insurance when I bought a new house. Which was $1,300 for a year. Within just 2 renewals they are now charging me $2,200. ALMOST DOUBLE IN 2 YEARS. Never once was I contacted about these increases either. Now for the REALLY SCUMMY PART THAT BORDERLINES INSURANCE FRAUD ON THEIR PART. I was changing my car insurance and looking to bundle my auto with my home insurance. And I was in an accident a few years ago where I was found to have 0 fault my insurance paid absolutely nothing and the women who rear ended me at a red light had to have her insurance pay it all. In moments where your insurance pays nothing and you are at no fault it is not suppose to affect your rates. Liberty mutual jacked up my quote because of it when I called one of their insurance sales agents he told me my current insurance filed the claim wrong and that I need to get a letter stating I was not at fault even though he could see it. I talked to other insurance companies including my current and they told me THESE COMPANIES MAKE THIS UP TO TRY AND SELL YOU IN THE MOMENT. He could see I wasn’t at fault and that’s all he needed to change my quote and he lied and made up some letter to try and charge me more money for insurance so they could make more commission. Complete scum bags if I can find the agents name I’m putting it in here he deserves to be fired though I know he won’t because liberty mutual probably trained him to scam people.