Lansing State Journal 12+

Should Get Better Delivery Drivers and the Circulation Manager Should be Fured

I thought I would give them one last try, reinstated my subscription and ask that the paper be put on my porch. No paper was delivered for 3 days. Call in my complaint, and the issue was not resolved. No paper. Called to cancel, and was promised a full refund. No refund. To staff members of LSJ, you maybe losing your job because a delivery driver can not follow directions and a circulation manager who doesn’t give a crap.

Very difficult to use now

This app used to work great, but this latest version (7.5.1.8) is so bad that cancellation has entered the discussion. Specifically I prefer being able to swipe to turn pages. I can adjust to using the arrow buttons, but for the love of journalism, please then move the side menu, so I don’t keep ending up in USA Today when my big fat thumb is off target by any amount. It would also be AMAZING if, besides setting the preference for opening in eNewspaper view, it could also remember that, like anyone trying to read a paper on a tablet, I want it in full screen. (Does anybody read it with two pages displayed side by side?) I get that people may want to search for something, but that shouldn’t be the default, in my opinion. When the app allows be to zoom into what one would hope is a half of a page, it is more like two-thirds wide, causing the user to do lots of sliding left and right to read headlines, articles, etc. I really hope this can be improved. Thanks for reading my vent. I use an iPad and am on latest iOS.

Developer Response ,

Hello,

Thank you for using our app and providing your feedback. We have resolved the eNewspaper pinch and zoom issue you have identified, and your comments played a part in it.

We care about our readers, and we work very hard to build the best news experience for you. Please email us at USATODAYmobile@USATODAY.com if you are still experiencing any issues.

Thank you.

App is terrible

I see someone had complained about the app when trying to zoom an article, and the response was that it had been fixed. We’ll, guess what…it has NOT been fixed. The paper is hard to read near the edges of the screen, because the arrows to move to the next page are blocking parts of the article when zoomed in. The screen bounces back to the smaller print when trying to move the article around to read the entire thing. I believe the older version of the app allowed a reader to zoom to any degree. This one doesn’t allow this.
I assume you’ve heard the saying, “If it ain’t broke, don’t fix it.” Well, the old version was a million times better than this new one. I recommend you take it back to the previous version.
Also, I would like to be able to access my account from the app, and I can’t do that.
Thinking of not renewing my subscription.