Lake Ridge Bank 4+

I’m a technology neophyte. Your staff has helped immeasurably, all the while with patient kindness. The software utilized is almost instinctive. I thank you for that as well.

I have been using this app for some time. Today, I was forced to update the app to a newer version (which I have done before ). Even though I’d been using the app for years, I was then forced to reread and approve the terms of service etc. again. The terms of service and related documents spanned dozens of pages written by teams of lawyers. The bank did not even have the common courtesy to give an executive summary, or equivalent, to outline any changes made to their policies. How arrogant! Through the agreement, they absolve themselves of virtually all liability including misstatements by their employees. I was once again dismayed at arbitrary nature of some of their policies as illustrated by their “prohibited payments” section. Will they really refuse to make a payment for me if, in their omnipotent and probably biased opinion, I attempt to make a payment that they deem to be “discourteous”? Will they really debank me? I won’t be using their electronic banking. If I remain a customer, they can start mailing me copies of my statements the old fashioned way.

Once again, a bank decides to make the app to access accounts more complicated! Originally the deposit icon was on the main page so was easy to access, but now is buried in a sub menu. Considering most people use their remote access to their account to make deposits this is a really dumb idea!
Additionally, if you go to make a deposit and make an error the ap freezes, then redirects you to other features like zelle. If I Zelle, I should select an icon to get it.
Looks like whoever revised the app needs to do some work to get it work properly, and I would recommend putting deposit back on the main page.
Simple is better! Please keep that in mind when making future changes for customers.