Label Expert 4+

When I bought this printer, app worked flawlessly. Then every time they updated app, I had more and more issues. Inverted color printing, barcode lines too dark/not reading properly, can’t manually crop labels anymore, had to manually lower darkness levels to get barcodes to read properly, then finally had to put it in dither mode for bar codes to read. There’s a saying in the US, “ Don’t fix it if it ain’t broken !”

I have been unable to use this on my iPad because when I open the app the whole page does not show and I cannot see below the terms and privacy part to accept and start using the app. It is not sized correctly to be able to see the whole page on the iPad. Also, on my iPhone, I cannot see all of the settings because of the sizing of the page. I cannot choose dithering because it is to the right side off of the page where it cannot be seen. This happened after the October update.

Whatever new update this company did is absolutely atrocious. Nothing was wrong with the old system and now not only did it take me and my husband over 15 minutes to figure out how to use the new system, my labels won’t stop printing all black with white lettering instead of a white label with black letters. I’m under the age of 30 and even I had issues figuring out how to work the new system since it’s not user friendly at all. It shouldn’t be this difficult just to print a label. Please fix this, it’s absolutely unacceptable.