John Hancock Retirement 4+

Nice User friendly App

I am using My Life Now app from almost 3 years and I never had major complaints. This new app provides website access from the app itself rather than logging to website through browser like in old app. This is great feature and reduces a lot of pain to see additional information like vested balance etc. without logging again.

Developer Response ,

Hi - thanks for downloading John Hancock’s retirement app. To easily access additional detail without logging in to myplan.johnhancock.com, click on the “view full retirement website” link in the app’s “More” tab.

App doesn’t work

I’ve been trying for over 2 weeks to open this app. Once it says “welcome to your plan” it then says “we’re sorry, we are experiencing technical difficulties, please try again later”. Even the website is having difficulties. It’s always so challenging to access my account and every time I need to, I end up having to call customer service. It’s frustrating to say the least. This last time I called customer service, he couldn’t even help me as I was already doing everything he instructed me to do, and still couldn’t access my account. He suggested to change my password as a last resort. I’m sick of changing my pw every time I need to access my account. I am considering transferring my funds to a different account altogether. There’s no point in using JH if I cannot access my accounts.

***Fake app. Identity is compromised***

Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of this app really? I’ve tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far.

App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.

Developer Response ,

Hi - rest assured that our app is real and your information hasn’t been compromised. We’re sorry you had a less than ideal experience while using our app and we appreciate you bringing this to our attention. We’d really like to improve your experience, but need more information to help with your unique issue. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.