InsideTracker 4+

Good… but a little buggy

This app is meant to deliver health information based on your results from blood tests, fitness watch syncing, and DNA test results. It does this quite well in my experience. It syncs regularly with my garmin watch to track sleep and activity data. After getting blood results, it displays the info in easy to read graphs and charts. I uploaded my DNA results from 23 and me and it also took that into account.

My main issue with the app is that it has problems starting. You have to sign in every time (not bad in itself since you are looking at private health information). When signing in, it takes a while before the app loads, and often “times out” and I have to sign in again.

I figured this would be a problem they would fix but it’s been over a year that I have this problem and it still hasn’t been resolved.

Updated: back to a 5 star

My issue has been fixed (Thank You). Still hoping to see support for Apple Watch in the very near future but I will still give it a 5 star review for being very useful and personalized.

*** Original Review ***
I signed up for Inside tracker in early November 2021. I had my blood drawn at a local lab and few days later I had my results (values for 43 biomarkers) and a personalized list of recommendations for improving the biomarkers that needed improvement. For 3 months I faithfully tracked which of the 20 items on my checklist I did each day to improve my overall wellness. This system worked great through Sunday, Feb 6. However, since Monday, February 7, the app will not allow me to check anything off my daily list in spite of the app reminding me every evening to log in and update my day’s activities. I reported this to InsideTracker support on Monday and to their credit, they quickly responded with a couple of things for me to try. I tried them and nothing worked. I sent them screenshots and have emailed them daily since then but I have not received any response since then. This app is 100% useless until they get around to fixing it.

Developer Response ,

Hi Dr. Tech, Thank you so much for the review and feedback. It looks like you may need to reset your 'Action Plan'.

Tap 'Plan' --> 'Edit Plan' --> 'Change Goal' --> Select a New Goal --> Tap 'Change Goal' --> Confirm the new Goal

If you don't want to change your goal please follow the steps above, and change to another goal then change back to the goal you want to use.

This is an issue the team is working to resolve. We want to make this experience seamless for more than 90 days.

Thanks again and please reach out to us if this does not work for you.

Bad App, Good Insights

The science-back data is helpful and provides nice insights and action items for your daily health. However, they really need someone to relook at the app. There are either missing or poorly thought out features: 1. FaceID/password needs to go. I don’t want to log in every single time I’m opening the app to track my day. It’s annoying and unnecessary. Imagine having to log in every time you want to add something to your calendar. 2. Offline capability. App isn’t functional in places where I might use it w/o internet - e.g., plane, hiking, skiing, etc. 3. Buggy. One bug that bothers me the most is when I check off a goal and then go back to the app after an hour, and I’m logged off and the goal is unchecked. If I can’t trust that the app will record my progress, what’s the point? I emailed them 6 months ago about these issues (among others) and stopped using the app for a while. Came back and nothing has been fixed. We’ll see if they survive. Based on the volume of promos/discounts they spam me with, looks like they are desperately trying to keep users.

Developer Response ,

Hello, we appreciate your detailed and honest feedback on the InsideTracker app. The log out feature is for HIPAA compliance and to make sure that customer data is kept secure and protected. We understand that this can be frustrating, but hopefully Face ID as you mentioned is making the process a bit faster. To your second note, our team is currently exploring offline capabilities, so we are very glad to hear that you are interested in that! Finally, to your note about the bug where your check-ins are not staying "checked in," we have not heard about this bug before but would be happy to investigate if you would mind sharing more information. If you are interested, you can email support@insidetracker.com the next time this happens with a screenshot and your email and platform and our team can dig into that specific case. Thanks again for your help and it's great to hear that you found your insights helpful.