INDS Data Manager (IDM‪)‬ 4+

I have been struggling with the INDS app for over a year now. Unfortunately, in the Pilatus I have no other choice - if I did, I would pay double to leave this service and get something that works consistently. Truly, this has been a disaster.

One example: If you mess up your password and it locks you out, it may take an entire day for the system to let you back in! Normally, if you are locked out of an App, you can call customer service and they can open back up your access - NOT with this one. If you are in the middle of nowhere and end up locked out of your INDS app, forget uploading any databases for a day … possibly longer. Customer service, while nice, has no way to help you … they cannot re-open your access … you are just screwed.

Here is another example of their problems: When I first got the app and paid for the service (which is not cheap) - it took me over 4 hours on the phone with support, and going all the way up through programmers, to get it to upload into my aircraft. Again, a disaster.

Then, they do updates and releases and every time, I shudder. It is always a risk as to if it is going to work or not. TERRIBLE … AVOID AT ALL COSTS.

Thank you for using IDM and sharing your valuable feedback. Regrets for the inconvenience caused!!


Locking period of IDM application is set for 30 minutes for unsuccessful password entries. After the locking period, the application shall be available to login again. In the event you do not remember your password, the SIGNIN page provide your with Forget Password link which shall guide you further.


With reference to loading operation issue you faced earlier or facing currently, kindly write to us on our support ID INDSTechSupport@Honeywell.com along with your contact details and we shall put every effort to resolve the issue.


Looking forward to hear from you on our support ID.

Thanks & Regards,
IDM Support Team

Terrible interface. Unintuitive. Unstable. Easy to make timely and costly mistakes while uploading. I’m not sure I would even try fixing this app. Just go back to the old INDS. Doesn’t deserve the one star we’re forced here to give.

UPDATE: Actually makes me consider purchasing a different aircraft all together to get away from Honeywell. AOG many times because of this terrible app and the people who manage it.

Regrets for the inconvenience caused!!
We request you to please provide us your contact information along with the details of the issue that you faced during upload operation to our support ID INDSTechSupport@Honeywell.com. We shall look forward to interacting with you and take every step to resolve the issues.
Looking forward to hear from you on our support ID.

Thanks & Regards,
IDM Support Team

The screen layout is almost unusable:
Fonts are small with low contrast-nearly impossible in a dark cockpit.
Why does the operating page have to be in landscape?
Boarders and shading on the download and upload pages are invisible in a dark cockpit.
Jeppesen should demand a refund for this contract.

Thank you for using IDM and sharing your valuable feedback. Regrets for the inconvenience caused!!

Reading your feedback, we are trying to understand the improvements in the user interface of the application. Can you please elaborate/provide us more details on our support Email ID INDSTechSupport@Honeywell.com along with your contact information and we shall look for every opportunity to take it further and improvise on the needed.

Looking forward to hear back from you.

Thanks & Regards,
IDM Support Team