iBaby Care App 4+

I actually purchased this used from someone who said they loved it but didn’t have WIFI anymore. I gave it a try and love that the ibaby doesn’t connect to a phone necessarily, but through individual WiFi. That means I can pass it on to someone else and I won’t be able to access the monitor. I also love that I can add as many people to view the monitor as possible. My husband works evenings and works about 30 min away so if he wants to be able to check on his baby girl, he can do so! If my in-laws or Mom are watching my daughter, they’ll have access to it as well and I can adjust settings and availability for each person and view a log history. I can play music and view night vision, get alerts, record my own voice, etc. this thing is the ultimate baby monitor and I’m in love!!!

We have used the iBaby Monitor and app every day for almost three years. The camera seems just fine, but the app has always been the pain point. It routinely gets killed by the iOS watchdog for freezing. It is sometimes hard to tell whether our child hasn’t moved in a while or if the app has frozen—until that 15-second window closes and the app gets killed by the OS. This simply is not good enough for quick checks on a child.

The UX itself has received no obvious improvements in the time we have used it. The presentation of the air quality data reported by the camera is a source of serious annoyance and disappointment. The graph is baffling to the point that it is meaningless to me. If anything, this app makes me regret spending extra to get the camera model with the extra sensors. I guess the marketing department at iBaby Labs is skilled at glossing over the shortcomings of the software—you know, the part of the product that is ostensibly flexible and open to continuous improvement.

It saddens me that the software component of this otherwise solid product has been left to languish. Frankly, I was shocked that the company updated the app for the iPhone X (released November 2017). In my memory, that is the only real change that has been made, and that was simply to keep the app from being letterboxed in compatibility mode.

Let me start out by saying I only gave it 1 star because I don’t have the option to leave 0. We received this monitor in September of 2018, set it up but never really used it until March of 2019 when our baby started sleeping in her room, the first 6 months of using it was AMAZING. The reviews I had read were wrong and we truly loved this monitor, then September 2019 rolls around and everything changes. The app starts crashing, when it did work it took forever for the app to send directions to the camera, and if I would try to play music it would crash instantly, and for my daughter that was a huge deal because she had gone the past 6 months listening to the music from her monitor to sleep. It is now December of 2019, I have yet to hear from customer service and I have gone 4 months without a monitor because we can’t afford to get one. The app glitches, even with being reconnected 5 minutes prior (reconnecting it is the same as the initial set up so you have to be right by the monitor to do so, not ideal when you have a sleeping child that you’re trying to not wake up), then even when I finally get the monitor to work it never last longer than a hour.

Ibaby could be a great thing, but they don’t care about its customers, or fixing the problems with their app. 10 out of 10 DONT recommend.