HubbleClub by Hubble Connected 17+

My review on the Hubble Guardian +

I’ve been using the Hubble guardian + for a little over 2 days now as I caught it on sale at my local Walmart for $50 off, I was super excited to use it & the backlash from that came with it for sure—

To start the pairing process took me hours, it kept giving me a no internet connection error everytime I tried to pair it to my phone. I had to reset the main box about 50 times. I finally got it & it immediately needed an update which was highly annoying as it was 3am & my baby was just diagnosed with COVID at 4 months old & I needed the peace of mind to be able to sleep. I ended up not using it overnight and just having crummy sleep. Then I wake up to the wearable itself needing an update. It failed many times before it finally updated. I’ve been using it for a day on my son to track his vitals and they are so inaccurate & the wearable does not stay on and connected for very long before it sends a message that there needs more data collection which then drops the vital tracking for no reason. I’ve had to take it off in the middle of my sons sleep and put it on the main bank to register it again just to put it back on my son many many times. There’s a lot of downfalls to this, it is convenient when it works correctly for maybe 2 hours.

Overall for $100 it’s nice, but I wouldn’t recommend it to a friend or family member or rely on it nightly to be sufficient.

Great camera quality, connectivity issues

We have an almost two year old and hoping to add another kiddo to the family soon, so we switched from a different baby monitor to a HubbleConnected monitor for the split screen function. Setting up the camera in our son’s room was super easy as was getting the app set up. The external monitor has great quality and has been a great function when around the house. We also liked that this monitor had the ability to be seen on our phones as we are both full-time workers, which when it works has a wonderful picture quality. The app itself has had a lot of issues even when we have above 90% WiFi strength. Most nights while our son is sleeping our phone apps will say that the camera is offline and we are able to monitor our son sleeping. With my other monitor we had a nighttime summary of my sons sleep along with a movement map; this monitor app does not seem to have same functions or as many functions, which is disappointing for the price. The family sharing function also seems to be a bit of crap. We came from a Nanit camera where each member could have their own account and see our son. With this app it has the user email a family member but then they have to log-in with my login anyways so what’s the point. Little disappointed with how this app works and we are unsure if we want to move forward with this product.

Developer Response ,

Hello de s_bold! Thanks for your feedback. I will be happy to personally review your case and assist further to make this experience better. There are several reasons why your camera is listed as offline: 1. the camera may be unplugged and turned off, 2. the upload speed or the WiFi signal strength are low, and 3. the camera may show as offline, whereas it is not (this is the case if you still receive notifications, for instance). To see whether that is the case, you may want to try two things: a) Refresh your camera list by pulling it down with your finger, and b) Turn the camera off and on again. Now your camera should be listed online. If you need further assistance, please email me at supportus@hubbleconnected.com, and attach this review and your case number (if you have one) for reference. Thanks, Cassia!

Okay camera. Awful app

The camera and monitor work okay. The app however, is awful. It lags all the time, fails to notify me for sounds or motions constantly, suddenly disconnects and takes hours to connect back to camera. It is so frustrating. And not to even mention if you’re using the logging functions for feeds and growth. You have to input things twenty times as they magically disappear. Sometimes you input a feed and it saves as two for no apparent reason, when you delete one, then the whole log goes blank. Everytime I try to pull it up at the pediatrician’s office for questions and to show it NEVER works. Always shows as if nothing is there. It wants you to upgrade for many basic functions too. Given my experience with the basic app, I would not even think to upgrade to the subscription based app. Not the happiest with the Hubble platform in general

App only gets worse with time. Customer service reached out to help and did nothing. It’s supposed to email their team directly when it glitches but that has never happened as it always asks to configure email settings, which has been done at least 8 times this week alone and continues to show the same message. Id you rely on the app for anything other than the monitor good luck. Our ped asked us to keep a feeding log and at first the glitches and errors didnt seem to be the worst, but it’s been 10 months of constantly fixing up logs and triple checking things.

Developer Response ,

Hello MNCS24! We are sorry to hear that you are still experiencing the issue using the app and we are working on your case. Could you please check your email and get back in touch in the same case? We will be happy to assist you further. Thank you and regards, Elena.