Owlet Dream 4+

App needs improvement

I only use the Owlet Dream Sock and although I am pleased with the sock itself and it’s designed purpose of helping keep my mind at ease while my baby sleeps, I am not impressed with the app itself. It takes several “refreshes” and even closing and re-opening the app in order to see the current sleep state. I wish the app would provide some sort of chart that shows awake, light and deep sleep patterns. My Apple Watch tells me more about my sleep patterns than the Owlet does for my baby. Lastly there should be some sort of turn off or check-in button when it’s having “difficulty getting readings”. There will be times where I’m holding my baby, I know he’s fine and even though I dismiss the notification the base will still continue to sound and it’s frustrating. Also I had to move the base to his actual changing table because otherwise when I take it off the base as I’m getting him ready for bed the sock will start alarming if I don’t put it on asap. I’ll snooze the base and it will literally go off in what feels like another minute. There could maybe be some sort of, ready to start tracking sleep button. Overall, the sock does it’s job of keeping track of my baby’s heart rate, oxygen level and sleep status but doesn’t do much more than that. You’d think for $300 the app would be better.

Used to love it but the app is bad now

I have been using owlet for a year now. At first, the app was delightful, it brought me enough security to not constantly worry about the baby. As time wore on, the features I loved have become broken or unavailable. Some examples include, my husband’s phone stopped receiving notifications for the app. We have checked thoroughly and the notification settings in app and on his device are on, he just doesn’t get them. Additionally, the app used to immediately show the live camera feed when opened, now it takes 5-30 seconds to open and sometimes it just won’t. I have to close out the app (not just exit) and reopen it. Similarly, if the video feed is open and I accidentally swipe to my Home Screen or lock my phone but immediately click back to the app, it will start that 5-30 second loading process again. The audio feed used to play as “background noise” when my phone was locked so I could leave it in my pocket while cleaning or exercising and now 75% of the time the audio shuts off as soon as I close my phone but not every time! I’ve, again, checked my settings on this one and it should work but just usually doesn’t. I grew to love this monitor as a tool for child rearing but it’s becoming inconsistent. I don’t want to have to get another monitor because owlet is not cheap but we’re having another baby and I’m not feeling the security this product initially gave me. They borked the software, please owlet fix this.

Sock itself is great, App is worthless

This app needs serious improvement. It claims to “clinacally proven, medical grade accuracy” which is true, as long as you can get the app to stay open long enough to load the levels. The app is constantly quitting while in the middle of “loading” my babies vitals and sleep state. It takes 10 or so minutes to update the current sleep state. And often times, I click on my babies profile to see the sleep state and it shows there is no sock connected, causing me to reset everything at 1:00, 2:00, 3:00 in the morning.

The range from sock to base is not designed for bigger houses. When we bring our babies from their room to the living room, the base will beep at you constantly because of connectivity issues. And our living room is the same distance as their room. Even if you turn the base off completly, it seems to still beep after a few minutes of getting readings. And when it is beeping at you, trying to open the app takes even longer so I’m sitting there overstimulated with a screaming baby and a phone & base that won’t stop beeping because the app takes FOREVER to load.

I love that this is designed to alert me and to keep my baby safe and I will say it has helped me get better sleep since my twins were born. But we spent almost $700 on these two owlet socks. For that money, this app should be working way better than what it is. Do better, Owlet. Do way way better.

Developer Response ,

Hello from the Engineering team at Owlet. We're very sorry to hear you're having trouble. We would like to help you figure this out. Can you please email us at ios_app_reviews@owletcare.com so we can assist?