Hoag Compass 17+

This app is truly original and makes connecting with your doctor a breeze. I love the ease of being able to directly see what availability your doctor has and to book an appointment with just a push of a button is effortless. Also, being able to communicate with your doctor through messaging in the app between visits is truly a game changer since most of us don’t have the time during work hours to call and be left on hold until our doctor is free. With the app it’s nice to send a message directly to your doctor at your convenience and get a timely response. The developers truly considered the patients using this app and has put a lot of thought into being very user friendly and innovative. The Hoag doctors are also very empathetic, knowledgeable and treat you with the utmost respect.

The Hoag Compass app is easy to navigate, which is a plus, but it has some key limitations that impact its usefulness. First, I’m not receiving notifications when a chat message comes in, making it easy to miss important updates. Second, there isn’t a clear way to see when appointments have been scheduled on your behalf or what steps are next in your health plan.

I previously used the Forward app, which was much more robust and provided a seamless way to access my health information and stay on top of my care. In comparison, Hoag Compass feels less comprehensive. Additionally, the chat feature doesn’t allow users to share photos, which makes explaining certain symptoms more difficult.

With improvements to notifications, appointment visibility, and richer chat functionality, the app could better support patients in managing their health.

Compass is definitely different than other heath products that I’ve tried. It gives you virtual access but you get to build a relationship with your doc. And not just any doctor but a Hoag physician. It’s a Brand that I trust and know in the OC market. There is no rotating doctors and unknowns to deal with. I love the convenience of the app. It helps me stay on top of getting care. It reminds me of the things I could be doing to improve my health while making it easy to communicate with the care team. Whether during lunch or at car pool drop off for my little ones, I can actually fit in the visit into my day. The insights given are also based on what works for me and my schedule. Really great digital health experience.