HelpSpot 4+
UserScape
-
- Free
Screenshots
Description
Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk.
With HelpSpot for iOS you can:
* Respond to requests
* Add private notes to requests
* Access all your filters
* Access your most popular response
* Full searching
* Full request history access
* Customer history
* Works on self hosted and hosted installations
* Universal app for iPhone and iPad
What’s New
Version 1.3.7
Minor bug fixes
Improved support for modern devices
Ratings and Reviews
Has some serious potential
Their software is pretty solid, and the browser based UI is clean. Works like a charm, but the mobile app is less than usable most times. The UI is really cool, when it works. Sadly a majority of the time we get the error “cannot retrieve the specified request”. This error is 50/50, when the error does not pop up the tickets load and it is awesome! Fingers crossed and hoping some updates come to fix that error.
Nice, albeit somewhat neglected mobile interface
I love HelpSpot and use it for managing customer service and sales for my small business. It helps us coordinate activity, track customer interactions and automate basic tasks. I was very excited when they introduced the mobile app with version 4, as it makes it easier to answer requests on the go (and the web interface is not that mobile friendly). Unfortunately, the app has not received the same level of polish. There are bugs in text formatting, it crashes occasionally and the interface can unresponsive. I would really value the app if it kept receiving polish and improvements.
Needs a lot of work!
This app needs so much work. It’s buggy and very limited on the functionality.
App Privacy
The developer, UserScape, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- UserScape Inc.
- Size
- 3.8 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.6 or later.
- iPad
- Requires iPadOS 15.6 or later.
- iPod touch
- Requires iOS 15.6 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2004–2024 UserScape, Inc.
- Price
- Free