HelpDesk Viewer 4+
IDrive Incorporated
Designed for iPad
-
- Free
Screenshots
Description
Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC.
Features
Connect to customers device from your iOS device.
Chat with customers via text during the session for better understanding of the issues.
Manage customer queries, access logs, etc., all in one place for efficient client requirement management.
Transfer files from your mobile device to remote computers and vice versa.
What’s New
Version 1.1.5
1. Bug Fixes
Ratings and Reviews
Frustrating First Experience
When using the app for the first time, my use case was to schedule my first session.
I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome.
When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted.
Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.
Developer Response ,
Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!
FAKE FAKE FAKE
Scam do not download this
Developer Response ,
Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!
App Privacy
The developer, IDrive Incorporated, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- IDrive Incorporated
- Size
- 54.7 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © IDrive Inc.
- Price
- Free