HelpDesk Host 4+

DO NOT DOWNLOAD THIS APP!!! SCAMMERS ARE USING THIS

This app is only used by scammers and I was a victim of it. Before I downloaded the app I unfortunately did not get a chance to read the first review about that person’s experience. I recently had a scamming issue with my social media platform, Facebook, and try to call Facebook customer service, I got the Facebook customer service number on the Internet, which turned out to be a fake number and I didn’t know at the time. The fake customer service rep had me to download this app. And say that they’re going to help me but only try to get into all my other apps. They came up with the story that a scammer activated my social media account and try to request a $12,000 transaction. The fake scammers, then walk me through the process of trying to go through my other financial apps to make sure that the Facebook scammers didn’t have access to that transaction which put up several red flags. I ended up hanging up on the call and came back to this review and install the first review. I didn’t notify my bank and Apple and they ensure their security and all is fine, but do not download this app. It’s a part of a scammers scheme to steal your information.

DO NOT DOWNLOAD THIS APP!!!!

I received an email stating that there was a paypal purchase for $700 (I don't have paypal) in the email there was a number and I called to clarify the situation. They told me that someone was using my identity to make purchases because it seemed like I was making a purchase from Georgia, Phoenix and Ohio. He asked me to download this application and I confidently did it until the application asked me to share the screen with the "technician" and I asked him if it was safe and he told me yes, because it was the only way so they would be able to block the hackers. In the application it says in red letters "are you sure you want to share your screen with the technician" and "that it was not safe to share the screen with others" the truth is that scared me and I hung up on him. He was also a man from India.

Used By Scammers Posing as Facebook Support

I also tried to contact Facebook Support via phone. DON’T!! They don’t offer customer service over the phone. The contact on opposite end told me she was transferring me to her supervisor. He told me to download this app and Liberty x. I later learned Liberty x is a Bitcoin app. He told me in order for him to help me he needed to ensure my device wasn’t compromised. He did want to give me access to a Facebook site as he said it could be compromised. He convinced me my phone was compromised. I downloaded this app and the bitcoin app not realizing it was a scam. When he told me to drive to the nearest Walgreens and take all my debit cards, I hung up. Uninstalled the 2 app. Collaborated with my bank and a doing a reset on my phone as he could see my IP Address.

Developer Response ,

Dear user, We advise users to be cautious of unsolicited calls. Always verify the technician’s identity before granting access to your device. For more information or to report a scam, visit our help page: https://www.remotedesktop.com/helpdesk/guard-against-scam.htm