HarborOne Mobile Banking 4+

Amazing customer service

I was able to correct my login information and create a transfer all in under two minutes with the telephone representative. Thank you very much you saved my life today.

Horrible Bank

Harborone is an absolutely horrible bank with very shady business practices, and outdated technology, and sold out at minimum their customer service overseas. This used to be a local bank in my area. If you’d call you would literally speak to a person down the street from your house. Not anymore. When I call customer service now it’s India or some other country, always. Which is a major security concern to have unregulated countries where there’s lots of scams have access to your information. ON TOO OF THAT, this banking app charged me a $35 fee for MISTYPING literally pennies. I accidentally switched two numbers on a transfer and the app allowed it to go thru and charged me a $35 fee for it. This would NEVER have happened with my other bank. If you mistype they just cancel the transaction and allow you to redo it. When I contacted customer service via messages, they were super rude. Needless to say I closed my account immediately and feel that others should do the same.

Developer Response ,

Hi vicks89753, We’re sorry to hear that HarborOne did not meet expectations. If you would like to discuss your concerns further, please send your contact information to customerservice@harborone.com and someone will follow up with you. Thank you

Not bad overall

It has its quirks…for example, every time I log in with my iPad it needs to verify my identity even though it has supposedly saved my device at least 6 times already. Also, when you enter dollar amounts in the bill paying module, it conveniently includes the decimal place for you, but does not have that feature when entering amounts to transfer between accounts. Once in a while it glitches out and I’ve had to uninstall and reinstall the app, but overall it usually does the job. Almost forgot-electronically depositing checks is a very convenient benefit.