Grey: Inclusive Global Banking 17+

Worst money transfer ever

I don’t recommend this app to public use report this bank as much as possible, after a friend of mine deposit money to my Uk virtual account they provided for me. It took them 2 days for the payment to reflect and they still ask me for stupid verification which I provided to them sender ID and screenshot of process of deposit and they are asking me to send conversation of sender. Your CEO is mad!!! and could you believe this noting good of this app or what ever it’s called still failed the transaction and that not enough for them and their reversal process is 7 days. This bank is crab use it at your own risk. As soon as my sender receive her money back I will delete this app permanently and where ever I hear about this app I will disqualify them with proof.

Developer Response ,

Hi Buchi0147 👋,
We completely understand your frustration concerning our deposit verification process. At Grey, we prioritise the security of our users, and this verification procedure is essential in ensuring that safety. Please reach out to us at support@grey.co to resolve any issues you're experiencing.

Inappropriate Customer support and Failed System

I hate that man called lambert or whatever he is ,he’s too frustrating ,a very silly person indeed ,he doesn’t worth to be in customer support because your app will always fail because of him,No sign of sympathy or emotions for customers ,he talks like bullet …anyways Grey should provide more better ways to solve this their verification issue ,after submitting what’s requested for ,it’s later shows that the payment will be reversed,that’s totally unacceptable,sender information should be asked from banks not from us that’s bridge of privacy ,the same way banks can’t leave their customers information same way you people shouldn’t expect us to self all those vital information, we’re in advance world where people are so desperate to use peoples private information for bad purposes You should look into that and fix it,try as much as possible to reduce the kind of way your verification goes which you called security measures ,it’s far from security measures but close to means of getting peoples information for other purposes,try as much as possible to fix your verification System,when VERIFICATION DETAILS are provided ,the payment should be available not reversed.

Worst Experience Ever

I am highly disappointed in Grey. A transaction failed on my account and I was charged. I contacted the company that I tried making the payment to and they didn’t see any trace of the transaction. So I asked Grey to dispute the charge and refund the money back into my account. It’s been almost 4 months now and I have note received my money back since. I have contacted their support multiple times and they keep giving me the same textbook response (we are working on it). A dispute is a very simple thing. You are my bank for goodness sakes. The transaction is missing and I am asking you to dispute the ch argue so my money can be put back in my account and you guys don’t seem to even know what I am talking about. I am beyond frustrated. If you don’t know what to do, please connect me with Mastercard directly so they can get the job done. I am genuinely worried about your brand and its legitimacy and qualifications. and I will warn anyone else who is trusting your brand. I can say more but will leave it at that. Just get me back my money.