Green Screen by Do Ink 4+

Import Media Bug

I love this app; I use almost all the time, and it is my go-to app for chroma-keying green screens videos. However, about a month ago, I’ve recently experienced an issue out of nowhere where when I try to upload a video from my gallery, it shows videos jumbled out of order instead of most recent, and when I click on the video I am looking for, it actually is not that video. In fact, it is a different video from my gallery and it makes it frustrating to find the video I am looking for because the thumbnail and timestamp shows up as a different video than what it actually is after choosing it on the video timeline. I tried deleting the app and redownloading it, but the issue still persists. I don’t know if anyone else is experiencing this issue, but if we can get an fix for this bug as soon as possible, that would be greatly appreciated. Thanks!

Developer Response ,

Thank you for using our app and the compliment. Please email Support@doink.com so we can get more details about your problem. That way we can also dialogue with you and figure out what is happening. Thank you.

Please do a bug fix..

First I’m writing this comment as a complain I only rated this 4 stars because it would be the best app in the world only if it did not have the bugs. Second my iPad is fully updated and so is the app. Third is the real stuff...One day I used it for a movie I’m making and out of the blue it just kicked me out! I thought “okay...weird..” I thought so I came back in. It took a long time to load but was still okay. I went on it for at least 5 mins and it kicked me out again!! Annoyed I went back in...it did the same thing over and over again! I still used it every day.. but it keeps kicking me out and taking long to load. And every day I check for a update- a bug update. After weeks of ‘suffering’ I saw the update!! I pushed update and waited for it to load (As before my iPad is fully updated so it went fast.) I finally loaded I went in super fast the fastest I had ever tapped before! I used it for 10 mins....it kicked me out....I went back in...it didn’t even load before it kicked me out...it did change but the only change was just worse. I looked back at the App Store and saw the only ‘fix’ was just you could add text...very mad and you should do the bug fix...:(

Developer Response ,

Please email support@doink.com so we understand what you are experiencing and give your some tips to improve the performance. Thank you.

Incredible App and Support!

I cannot say enough about this app. The quality is superb. The keys are cleaner than what I get running Adobe Premiere Elements on my Mac. The ease of use could not be more easy and convenient - nearly intuitive.

I did have a problem with not being able to export video I created on the timeline and contacted technical support. Melinda promptly replied via email and asked several questions to help ascertain the source of the issue. She expressed total commitment to their team’s willingness to get to the root of the problem. She maintained daily contact over the course of a full week they tried to duplicate the problem which showed up as Error 8, even going out and buying the same model phone I own with the identical configuration and service provider, which astounded me that they would do that considering the app cost $3!!!!!! Finally, today, after trying out one final suggestion we were able to determine the problem only occurred when I had Bluetooth turned on in conjunction with the app I use fir my bluetooth hearing aids. Kudos and thanks to Melinda and her team fot their outstanding help and for such a great app