Glassboxx 12+

Not really thrilled with this app. Only got it for one specific book that I was having trouble finding, even used.

When I first purchased the book, had the app downloaded and verified, the books still wasn’t showing up. I was able to get it to show up through contacting CS. I am now having trouble accessing the book again (and this isn’t the first time, but I can’t remember if it ever resolved the last time). I have yet to contact CS again, and while they will hopefully be able to fix the problem I don’t want to be constant emailing or calling CS.

Hello Andrea, thank you so much for flagging this issue to us. My apologies for the frustration caused and, as you say, we would love to help resolve this for you - once and for all! If you could reach out to the CS team once more please so we can work through this with you.

Just started using Glassboxx today. It is so beautiful and zen compared to kindle! Font selection, setting selections are intuitive. They even have a font for dyslexics (being one I really appreciate the developers for considering us). If I could wish for one additional feature it would be to allow for pagination via the cursor keys available on an iPad Magic Keyboard. Congrats for an excellent design that is truly user-centered!

One aspect of the design that I find a bit distracting is the red reading progress bar at the bottom of the page. It's nice to know how much I've read but the color red is so strongly associated with STOP (at least in the USA) my concentration is broken every time I look at the bottom of the page. Perhaps a more neutral color that even color blind people could see, like a royal blue?

I will pass your comments on to our Design Team who will be very pleased to receive such very positive feedback. Thank you for the suggestion re the progress bar - we are always looking for ways to make the app more accessible to all. If you have any other suggestions on how the app can be approved we always welcome feedback at glassboxxhelp@firstygroup.com.

I purchased two instructional ebooks. They were paid in full and credit card charged. Downloaded the app and successfully installed app, and was “verified.”

No books displayed or available for download to read. Waited for considerable time and still nothing. Sent email and no reply. Reviewed FAQ’s no help.

When a credit card is charged the material should be available. App says wait ten minutes. Nothing on app to read hours after credit card charged. Still not books as of this writing.

Hello Kath, thank you for your feedback. I believe our customer services team resolved this problem for you immediately on Monday morning. Unfortunately there was an issue with the order sent to the system and once we resolved this all was immediately fixed. If there is anything else you need please let us know - we are always happy to help.