Glacier Family of Banks 4+

They need to update and put some money into the app and how it functions. I will spend money, and it takes a couple of days for the app to update. The balance of my account fluctuates on some dates it shows a true balance, on some days it shows a higher balance. The time it takes for a check to clear is crazy. It’s been over a week and I’m still waiting for my account to show that my bills have been paid. On weekends, forget about knowing if your balance is accurate. When I tried contacting the tech people, the drop box and who I was sending it to doesn’t work. Overall I love valley bank, the people that work there and how they operate, but I’m extremely disappointed in the app and online performances.

Thank you for your review. We apologize that you have encountered this issue with mobile deposits and would welcome the opportunity to speak with you so we may better understand and address your concerns. Please reach out to your preferred Valley Bank branch or call us at (844) 892-2982 so that we may assist you further.

Some features that need to be added in order to keep up with the advancement of technology.

First of adding a feature that sends notifications when a purchase, withdrawal, transfer or deposit would help tremendously. Texting and phones calls are not the most reliable anymore. I am not saying remove that feature because some people still need it today. Have the options be with switches in settings. It would be best to make notifications easy to access and switch. Also be having notifications when used with purchases would help with fraud and stolen cards if the owner of the account is notified. Allow the notifications to be customized per the four types of notifications.

Remove the three lines as a navigation bar. Have a smaller on located on the bottom of the screen. This just looks cleaner and more organized.

Make the app look more visually appealing. For a home page I would have a list of accounts each with a deposit, transfer and pay bill symbol with it. Add an arch over the amount/money that is glacier banks green. Have it turn red when an account is getting low on funding when a user has spent to much.

This covers the basics but I would recommend to look at other banks and credit card companies to learn what appeals to their users. By improving the app this will help the company.

I really enjoy helping local Montana business so please reach out I would gladly help.

Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982.

You’d think as old as this app is, that they’d be able to maintain a simple, functioning, online banking app. I say maintain because initially, this app worked just fine for me. No crashes, no lockouts, and no error messages telling me I have no access to my accounts. However, with each update, the app seems to deteriorate more and more. The most recent one, which occurred 3 months ago, was the straw that broke the camels back. For the past 3 months I’ve had to call GB almost WEEKLY to reset my online banking so I can regain access to my accounts. Besides these constant lockouts, I’ve also dealt with incorrect balances, and the app crashing quite often. FaceID doesn’t seem to completely work either. I’m amazed that this app used to run exceptionally 4 years ago. Overall, don’t bother with this app. You’re better off going to an ATM or the bank itself. Glacier Bank, maybe it’s time to find a new dev team for your app because, as you can see based on these reviews, this app stinks!!

Thank you for your review. We value your business and regret that you were disappointed. We'd like to discuss your experience in detail to see how we can improve our process. Please contact your preferred branch office or our Customer Support team at (844) 892-2982.