ICCU Mobile Banking 4+

Mobile Deposit works half the time

**Updated**. There was a monthly deposit limit on my account that I did not know about. They have increased it and it should work from now on. I hope it does, so far so good.

I am at the end of my rope with Mobile Deposit. I own 2 small businesses and have 6 accounts at ICCU. Mobile Deposit doesn’t work about 1/2 the time and I have to drive to the bank. I deposit about 5 checks a day. Why should I have to drive to the bank to do it? I have uninstalled and reinstalled. Logged in and logged out. Called so many times I cannot count. I am about ready to switch banks to a bank with reliable mobile deposit app. I cannot call support every time it is broken and sit on hold for 15 minutes just to be told to login and log out or to try to deposit into a different account. That is not acceptable. My Iphone is less than a year old and keeps the apps up-to-date.

I am super frustrated.

Developer Response ,

Thank you for this review and feedback! We appreciate you sharing this experience, and we're glad we were able to increase that limit for you.

Private photo access? For what?

Before you give the “it’s for mobile deposit excuse” know that isn’t necessary to have access to your full photo library. This app will get private access to all your photos whether you give it to them or not. I know because I’ve asked ICCU about it (mobile deposit was the excuse) and even deleted the app and cache data and when I reinstalled it it asked for all the permissions except ones that had to do with photos, I said NO to all of them yet they still have private photo access. A bit weird don’t you think? There is no need for that. All other apps allow you to choose which photos to give access to, all of them, none of them, or specific ones. But not this app, the option to choose isn’t even there. It’s greyed out. Even for “mobile deposit” you take a picture and that current picture is what they should get, they don’t need access to the rest of your private photos to get the current one. Plus there is no customization anymore, they’re starting to become a big bank and most likely sell user data including your photos. If any developer or bank associate wants to contact me feel free. I doubt they will and I doubt they will change this. Plus it looks like they pay for “good” reviews.

Connie Eastman

Excellent professional interest from each and every individual I have ever worked with at ICCU, no matter which Branch! No matter what time of day! No matter how difficult or simple what I need to take care of! The occasional: “sorry for the inconvenience” while you work on things in the middle of the night, is no problem because I know that very soon everything will be available on line. It’s so simple to transfer from one account to another, or to use the ATM’s. Things have been very difficult for us over the past year and so many things have been so changeable and unpredictable, but our relationship with ICCU and all of your help has brought calm and peace of mind that I have depended on. Without Our Great GOD and ICCU, I most certainly would have been sunk many times. Thank You All for your guidance and help😌

Developer Response ,

Thank you for your feedback! We love our members!