Fuel Rewards® program 4+

Shell rewards

I have the app on my phone to pay at the pump. It doesn’t work. I was at a station in SC and did what they app says to do it didn't work, went inside and they tried it and said it doesn’t work inside, then said other customers have had trouble with it and we think it doesn’t work here but when we checked it works at exit 53 or 69. How are we supposed to know where it will work or where it wont ? I was traveling from Fl to NC. It might be ok when we are local but not traveling. I called the number on my rewards card the guy I talked to said he couldn’t help me but gave me another number to call and to select option 8. That guy said I was at a dealer help number and he had no idea and to to call the number on the card. I did that again and that guy said they had no control over where it could be used but he could tell me where to find an app that would show me the places on a map where it did work. When I said I was traveling and it was kind of hard to drive and try to find the right station especially if I needed gas now he said well you could pull over and look.

Can’t login - Customers Reps are a joke

I haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service.

Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.”

Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!

Developer Response ,

Thanks for the feedback. Please reply with your case # and we will look into this.

Signs out everyday since last update

Since the last update a month ago, this app now signs me out every single day. I typically only access this app once a week to add my T-Mobile Tuesday reward balance, but it’s a complete pain to even do that now. It requires me to sign in every single time I access the app. I don’t understand why these rewards can’t be applied directly thru the shell app that doesn’t sign me out every time. It’s ridiculous I have to have 2 apps from shell on my phone to get my weekly 10 cents off my gas. No other gas station would make me keep 2 apps. I can’t pay at the pump with this app, only with the shell app, so why exactly do I have to have this stupid and glitching middle man app to apply my rewards??? If I didn’t need the 10 cents a gallon discount for my weekly gas refill, this crap app would have been gone from my phone 2 years ago when shell decided they wanted to push a second app on me. It’s so stupid that it takes 2 apps for any 1 business. Combine your crap shell, most people wouldn’t want to deal with this, I know I’m not alone. And now that I have to sign into this app every week to access it, it’s further proving that shell doesn’t give a crap about their customers, they literally take joy in inconveniencing their customers with stupid and archaic process like this one. One app for one business. It’s not that hard of a concept really