FreePrints Photobooks 4+

Love this app

I just ordered my second book as a Christmas gift for my mom. The first was a 6X8 hardcover of my family’s summer. I filled it beginning to end with our entire summer, dedicating a couple of pages to each big event/vacation. It’s 20 pages long with about 85 pics in total. Some pages have 2 or 3 pictures where other have the max 6. The pictures are beautifully printed and very clear. I have always loved scrapbooking and this is a way to lay in bed and do it all off my phone at night. Or have family send me pictures I don’t have and can easily add them to the book. The second book has not arrived yet but for a total of $17 I upgraded to an 8.5X11.5 and that’s including shipping. As I said, It is a Christmas gift for my mom filled with pictures from the last 40 years. My brother was able to scan childhood pictures and we collected from all of our phone and computers pics from every vacation/holiday we’ve had together. I was able to add captions and poems to this book. It turned out beautiful! Well worth the price and time. I spent about a month putting this hook together but can not wait for her to open it! It’s suppose to arrive Dec 4 and there’s no way I will be able to have her wait the extra 21 days.

Horrible shipping and customer service

Book was easy enough to complete but I’m still waiting on my book to arrive that I ordered on Dec 17. On Dec 20 I asked for tracking info bc I was told by email it has shipped. Two days later received email that there is no tracking info but was on track to receive by the 26th. My question back, how do you know this? If you have tracking to see that send me tracking info. Two days later another email telling me the same thing. I emailed again on the 27th since it did not arrive on the 26th as expected. Two days later email response that all shipping is delayed and to be patient that it should arrive by Jan 4th. That’s quite a delay from the 26th, still no tracking. Emailed them again expressing my concerns about this whole process. Two days later received another response stating the same generic shipping delays and thanking me in advance
For my patience as I should receive my package now by Jan 5th and if not to reach out again for resolution. Just sent another email this morning stating that this the reason they should only ship with tracking so customers can self serve and check their Package themselves or at least provide a customer service number to avoid a two delays for every email sent! Regardless if the book itself was free I paid for shipping to get here by a certain date. The savings on the book itself is not worth they delayed no tracking available shipping method, so I will not reorder anything from this company.

Developer Response ,

Our sincerest apologies for your experience. Most orders will not have a tracking number assigned to them and agree that we could not know it is "on track". Please contact us at socialcare@planetart.com
so we can review your prior contact as well as your order and refund the additional delivery fees. We look forward to assisting you.

These are my answer to the photo albums of my childhood

SO many great photos on my phone and computer....and what to do with them? To be honest it may be a little frantic, worrying I was going to lose them somehow through some technological glitch. And then I discovered the ability to create these books. I make them two or three times a year, give them to my children, who live all over the United States. They are my grandchildren’s favorite books to look at. My daughter tells me they look at them over and over again. I usually make one after our vacations with one another, after an important family event, we’re just every few months or so when I have a collection of fabulous photos that I don’t want to forget about. I also have a retail store in Key West Florida and I make them every year to capture the images that I share on Facebook and Instagram. These books are high-quality, easy to create, and beautiful. Simply brilliant. Thank you.