FreePrints Photo Tiles 4+

Amazing company

I have been using free tiles along with free prints and free Photobooks for awhile now and have taken advantage of the free tile plus the low price extra tiles you can purchase as well as the free prints. No matter how many you order the shipping remains the same making them great value for money. I’ve had 5 of the smaller tiles and one large one done and all are wonderful quality with vivid colors and they are fully customizable you can have names added to them in any color and in various writing styles for a truly customized keep same either for yourself or as a gift. I will be ordering from them for all my photo needs in the future. The free photo gifts are beautiful with the option to purchase other photo gifts at low prices without sacrificing the quality of much more expensive places. With gifts for all occasions this is a truly amazing company.

They are stuck in time

I created 3 different folder with multiples tiles in each. Tried to combine all 3 folders to order as one order. There is no way of doing that. Contacted customer service and their reply was
“ I see, the issue is that our reorder feature is still not that advanced, if you want to order all the tiles together, the only best option to pay shipping once is for you to make the items all over again and add each to your cart as a new order” “. I would assume a fairly new company would have an option to order all 3 folders or even have an option of moving the tiles to different folders but they do not. So be careful, if you know you want to place a big order than I suggest adding more tiles in one folder. And if your like me and have over 40k of photos your looking through, then be careful because otherwise you won’t be able to order more than 1 folder without having to pay for shipping once. Their response is to add the photos to one folder, maybe that would of been fine but that means I have to look through all my photos and do all necessary adjustments again. I thought this app was supposed to be easy and save time but i guess that isn’t the case since you can not order multiple folders. No where on the app does it say to put photos in one folder if you want to order in bulk. And it probably should.

Developer Response ,

Our apologies for any issues while attempting to place your order. We are a quite established company and our app does offer the ability to place larger orders. With that said, we do not have enough insight as far as quantity you are placing, and the "folder" you are accessing, to accurately speak on this. Please email us directly at Socialcare@planetart.com for assistance with this matter. Thank you!

Nice Product/Terrible Customer Service

Bought about 20 products. Good quality and always happy. Then a problem surfaced. Live chats and emails accomplished nothing. This company will not be accountable for its shipments. When what they send is lost, rather than fessing up and making it right, they advise the customer to be more patient. They show delivery dates and, in my case, the photo was lost. “Wait another day or two then write us again if you don’t get it.” This should not be the customer’s responsibility. They ship the product and select the shipper, but the customer must wait when something goes wrong! I’ve closed my account! Be forewarned.

Follow-Up. After 20 days, still haven’t received what I ordered and paid for. PlanetArt refuses to issue a credit. USPS website has the tracking number but indicates item has not been received from sender. I’ve protested the small charge. The many reviews about this company’s poor customer service never appear under the “Most Helpful” banner that you see when opening reviews. This vendor is fine when all goes well. But when there is a snafu, they’re terrible…the worst.

Developer Response ,

Hello, we're sorry to hear this. Customer satisfaction is a priority for us and we would like to try and rectify things for you. Please contact us at socialcare@planetart.com with the details, and please consider an updated review if you're satisfied with the outcome. Thanks, and we look forward to assisting you!