First Due Mobile 4+

Needs work

First Due is what my department chose to go with vs active 911. I’ve had it for a while now, and like what it can do. My problem is I have to wait a few minutes for it to load every time I open it. And now every time I try to open the group message it force closes. There’s always been one bug or another since I’ve had this that keeps it from being as good as it could be. What needs to be done is for it to work lightning fast as soon as you get an alert because we do not have time to wait for things to load. It needs to stop force closing when you try to open something on it. And if y’all ever have the ability too, it would be wonderful to have access to call notes. It shows the first few words of the notes and stops. If you could find a way that it could get the full notes that would be wonderful.

Developer Response ,

Thanks for the feedback, we continue to work on enhancing the platform and provide a better service.
Please submit a ticket and we will gladly review your inquiry.

You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@first­­due­­size­up.­­zo­hodesk.­­com

Love it

As a driver, I am really loving this app. As soon as the notification comes in I can quickly pull up the image of the incident and get a look at things like my water situation, FDC locations, and the structure itself. Helps me get a leg up on water and positioning and only takes a few seconds. If I’m heading out of the first due area it also lets me get a quick look at my first few turns, giving my officer some time to get settled and into the map books while I can already be heading down the road as soon as the crew jumps in. The only negative I have for the app is that there is no way to silence the alerts as they come in. I would love to keep the app running on my days off just to keep tabs on what incidents the other shifts are running but the notifications won’t silence and hearing the tones go off on my days off can get old. Even turning sounds off on my phone won’t stop the notification audio from going off. I have to turn off notifications completely in the app settings and then I can’t see what calls come in at all. Just add a no sound option in the tones list, please.

Dave

UPDATE: Little improvement since last post. We’ve also noticed that this program is heavily reliant on downloads rather than using the hard drive (the gigabytes of memory available) in the host iPad or tablet. This slows down the App making it a total slog fest.
Also, you can’t navigate in the Preplan Map, you have to switch back and forth between the Preplan Map to the Nav Map to see your relative position. LAME! Also, the App is constantly requiring updates, usually when you’re trying to respond to a call, like daily version updates.

Clumsy, clunky, glitchy app. Not user friendly, especially while bouncing down the road enroute to a call. The screens are too busy with too many screens within screens (windows) that compete with each other. It doesn’t track other units as well as Incident View or Life 360. It’s slow to download hydrants. It’s a heavy program that requires ideal fast connectivity. You have to completely leave your navigation screen to look at Pre-plans. Way too much button pushing while trying to drive, navigate and get your crew briefed enroute to a call. Your head is buried in the screen the entire drive into the call. Needs to be streamlined.

Developer Response ,

Dave our apologies for the bad experience you had, we are open to any feedback that will help us improve the app. We have improve the performance of the app so please make sure to have always the latest version of it.

Please submit a ticket and we will gladly review your case.

You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com