First Alert by Resideo 4+

Why does Face ID only work once in a while. I cannot find a way to set it to work every time. Latest update seems to have fixed the Face ID issue. But now it is NOT finding my thermostat. Added once and told me it was already registered. It did finally show up, TWICE. I removed one device and both were gone. Added it again today and it is not there again.

Latest update to this very frustrating app. Added the thermostat again. It now shows twice but only if you pull down to update.

Hi caesars fan, thank you for bringing this to our attention. We will be happy to take a look at this and help getting your thermostat registered. At your convenience, please contact our tech support team at (800) 633-3991. - Maria

I didn’t have a choice in using this app to connect the Honeywell T6 in my new build. I didn’t think their apps could get any worse than the TCC app we used at the old house on an older model with fewer bells and whistles, but this one is worse. Setup was TERRIBLE - you get asked ~20 questions about your heating system that no homeowner knows - I had my system’s manual in front of me and couldn’t answer the questions at all! - and there’s no option to skip them. I’m not even sure what most of them are asking!!! From a UX standpoint, the app gives incorrect information about how to connect to HomeKit, telling me to use a menu item that doesn’t exist on my thermostat (haven’t figured that one out yet) and it keeps bringing the enable notifications dialog modal up to go to my settings 2-3x every minute or so which I have already said “Don’t Allow”. While this looks like a native modal, the poor grammar suggests that it’s something the app designed and is using native app commands to push. Super annoying! So I can manually see and control my thermostat from the other room now; the rest of the app is terrible and it hasn’t solved my problems at all. Honeywell - you need to realize that poor UX is a huge reason why people flock to Nest instead of you. We will be replacing this unit with one in the next few weeks because of the terrible experiences.

Hi centrefrenchie, we are sorry to hear about this. This is not what you should expect and we will be happy to help making sure that everything is working as intended. At your convenience, please feel free to contact our tech support team at (800) 633- Maria

Had to switch back to the older app because it gives a “not registered” error when trying to add L1 sensors at the WiFi step

Response back to the developer: I had called tech support and had to go to the old app, it was never setup with any other app, it most definitely is a bug in your app. I reported the steps to reproduce so you can hopefully fix it

Hi, derek.miner. Thanks for the review. We are always looking to improve the experience for our users, and really appreciate the feedback. If you ever need assistance, feel free to contact us at 1-800-633-3991, or through Facebook under Honeywell Home.