Find Child Care: Sittercity 4+

Hi, I love the app BUT I keep getting notifications that my response rate is at risk, from Not responding. Then I go in and check and I have no new messages! It is really frustrating, because it’s telling me I’m not responding and implying something is at “risk” and when you log in. There is nothing new at all, there is not one message ever that I haven’t responded too. (When I get this notification , daily) I recommend fixing this or changing your messaging, so it’s optional and doesn’t make us sitters feel Something is at risk and waste valuable time, checking something that isn’t there. Either that or you have a bug on my app. Other than that it’s a solid app & great and easy to Use. Thanks!

Update! They have reached out and are going to trouble shoot the issue🙌🏻 I hope they fix it because this is a perfect app otherwise.

Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue. We certainly would like to look into this further. If you could please contact our Customer Success team at support@sittercity.com, we will collect more information and help troubleshoot this with you.

Parents I work with describe me as responsible, detail-oriented, and creative. However, SitterCity has decided that I am banned from their site before even applying for a job, I was told and I am banned from ever signing up again. They will not tell me why, but will only rudely post their terms and agreements to me. I may have failed the background check, however, background checks have never been a problem for me before. I sadly see this app in a different light now. I’m not sure what their goal is, but it is not to support sitters and local families, because they have made me feel ostracized from the babysitting community for unknown reasons (and will not be refunded). No matter how I look at this experience, I feel that SitterCity was unfair to me. — I used this app previously, and one thing I remember that made me stop using it, was that I received a negative review from someone I hadn’t worked for. Reading through the reviews on the App Store, I see that it is a problem. There really needs to be some sort of question flowchart before someone reviews you to see if they are really in a position to give you a review. There is no way to remove these reviews, although they are clearly too easy to write (should be easier to remove if that’s the way it is). I will be reflecting on this for years to come; how did I get banned on baby sitting app? Feels like I did something horrible.

Hi there, thank you for taking the time to leave your feedback. We take the trust and safety of our users very seriously, and our trust and safety team is always monitoring the site. Members are removed from our platform for one of three reasons: They are found to be under 18 years old. They failed an identity authentication or background check, or they are no longer eligible to be on our site based on our Terms of Use. We encourage you to review our Terms of Use here: sittercity.com/terms

The 1st job I accepted on this platform led to a 1-star review I discovered a month later. The family I babysat for had a two year old boy. Immediately, as I entered the house I noticed the strong smell of marijuana. The father was smoking marijuana in the garage, while I could see him through a glass door. There was no respect for my preferences to be around marijuana or not which is concerning because this was our first and only interaction in-person. After I left, the father sent me an even longer list of tasks that included things he did not mention beforehand. I told him I didn’t want to work for them anymore and he became outraged. He proceeded to send me screenshots of scam methods and told me he could’ve “blessed” me if I would’ve stayed long term. I called the mother and asked why did they leave the extremely negative review and she rudely talked over me and hung up the phone. The father messaged me shortly and “perceived” the phone call as inappropriate just as he “perceived” I had an attitude over text messages. This family was incompetent, unprofessional and rude. I reported them several times to Sitter city yet the review is still posted. There should be an option for sitters to post a review of their experience or at least respond to reviews that impact your profile. I will not use this app from here on out and I wouldn’t recommend it to anyone.

Hey there! Sorry to hear about your experience! This is something that our Trust & Safety Team can assist you with. Please email the Customer Success Team at support@sittercity.com for further assistance. We hope to hear from you soon and to resolve this issue.