Bambino: Babysitting made easy 4+

Lifesaver app and amazing sitters!

We don’t have a ton of family nearby and we’re fairly new to town. We found Bambino when we had exhausted all the Facebook mom group recommendations and no one was available or they never texted back.

We have since used Bambino numerous times and it has been such a lifesaver and weight off of our shoulders every time we have a date night, parent event at school, family wedding, etc. because we always know we can find a reliable sitter on Bambino. I love reading the descriptions, the recommendations, and seeing their rate up front for transparency. Every sitter we have booked has incredible ratings from trusted neighbors and our kids ended up LOVING them, begging for them to come back again.

The best part is that we can pay right through the app, and even add reimbursements or a tip. I never have cash on me and this takes the headache out of driving around to find an ATM at the end of every date night.

Missing Payments

I joined this app as a means of making some money on the side, I’ve always loved to babysit and figured this app was a good way to connect with families in the city looking for fill-in child care. The connection aspect of the app is wonderful, as are the families I have met through Bambino, however receiving payment from Bambino has been more than a challenge. To put it lightly. A 2-3 business day window is given to sitters to expect payment after the job is completed and confirmed on the families end - of the times I have sat through the app my payment has only been received in that window on one occasion. They are plagued with delays and excuses for non-payment. I’m currently awaiting payment for a job completed NINE days ago, and I have reached out every day after that initial 3 day window and they have been less than helpful. I will submit a inquiry as to the status of my funds, be told I will receive payment by that evening or at least a message back within 24 hours - neither has come. At the very least they should be responsive and keep sitters up to date on the status of the payments, especially if they are going to be late. The responsibility should not be on me, the sitter, to track down my payment as I have already completely the work required of me. So disappointed in this service as it has the potential all to be amazing. Beware if you’re trying to make quick cash on the side, you will not be paid in any sort of timely fashion.

Developer Response ,

Thank you for reaching out! Please accept our sincerest apology. We have experienced many changes this year! Bambino now has a dedicated Member Care Team that will help with any issues that arise. Once received, most issues are resolved within 3-4 hours. By using feedback like yours, we were able to make changes that work! For example, we have a new payment processor, Stripe. You will be guided through troubleshooting by a person who knows your case every time. Again, my apologies you had a tough experience! We are here to address any questions you may have. Email us at: support@bambinositters.com

App has great potential just 1 main problem

The app has great potential for babysitting jobs , BUT the main problem i have is that they allow parents to request multiple people at the same time and once you accept they all of a sudden always “choose another sitter” it’s quite annoying to think you have a gig coming just to see they canceled right after.. I think the app should give the sitter a certain amount of time to accept the request based off the parents needs and then proceed to give them other options to request other people if the time is not for filled. If you’re lucky you might find a family who wants to use regularly which is the goal for most people but it can be impossible with this issue..another issue is not being able to communicate off hand with parents.. you shouldn’t have to pay for something like that in this situation, they also don’t allow sitters to chose a rate for multiple children which is another big issue because obviously 2+ children is not going to be a basic flat rate! Most people don’t actually read your bio to even see and since you can’t communicate on the app without paying that can be a huge misunderstanding when it comes to getting paid!

Developer Response ,

@missanonymousgirl, Thank you for the feedback. Bambino is about making babysitting easy...for parents and sitters. We'll continue to strive to make that possible. Again, thank you for your feedback.