Equinox‪+‬ 4+

Very Unreliable Notifications

I actually really dislike this new app. It’s filled with glitches. The most annoying one is that the reminders to book or class start reminders do not always work so I’ve been consistently missing the window to book a class and having to waitlist which is VERY upsetting or not remembering to cancel in time. The one and only reason why Equinox works for me is because I can schedule my workouts ahead of time and I’ve only joined because of the classes so this new app has been crippling my schedule. There are several other weird things happening with it but while they’re strange they don’t actually affect the functionality of the app as much as the missed notifications do.
I really hope it gets fixed quickly because as is it’s pretty useless and it’ll certainly be a huge problem moving forward. I have to say I’m really surprised they put it out with all the many issues it has rather than solving the bugs first. I’m pretty upset about it. I get it that it has added functionalities and it looks cool but if it doesn’t work for what it is really needed (booking and cancelling classes) then it’s pretty useless. So please fix it or bring back the old app that actually worked!

Developer Response ,

Thank you for your feedback. We apologize for the inconvenience. To help us troubleshoot the issues you are experiencing, please contact us at www.equinox.com/feedback with a summary of the problem and your device type. Thank you!

New release has some major issues

The Equinox app has been really good in the past and is constantly improving and adding new features. I really appreciate that. This new release however has some some issues. First there are many glitches when you go into the Calendar feature and scroll from day to day the wrong information and the wrong day will be displayed. Furthermore, this app also has issues with booking group classes from a user experience standpoint people who use the personal training are no longer able to see all of their sessions in one glance have to go into the calendar and see it, day by day which makes it really hard for planning. it would be nice to bring the single glance for personal training back and perhaps even add an export feature. all that said I did like the improvement made with this release to the export feature for booking classes

Very slow and all the metrics are gone

The app is extremely sluggish for everything: from checking in to a class to signing up for one. For that require selecting equipment (bike or a treadmill) the screen flashes with the list for the selection and then goes black. You have to play a mini game to be able to select quick enough. All the metrics from cycling classes and running classes are nowhere to be found now. There’s no way of selecting an instructor or a class as a favorite right from the activity history. It doesn’t make sense to go all the way back to the Home Screen and your profile to add favorites from there, you could easily link instructors profiles right to the activity, it should also be very straight forward to add a little star right there. When there are no classes booked, why is the barcode so hidden away? It should be the first thing when I open the app. You’ve also removed the option to add EQX to your Apple wallet. I could keep going, it seems like the development team is not focusing on the right features.

Also, the calendar feature does not work. Nothing shows up in the phone calendar, and yes, I’ve checked the permissions.

Developer Response ,

Thank you for sharing your thoughtful feedback Our team is working diligently to enhance the Equinox+ experience for our members and bring exciting new features to the app. We encourage you to stay tuned for the latest app updates!

The calendar feature is now available with the latest app update version 8.0.3. If you still do not see classes added to your calendar, please navigate to the “Schedule” page within the app and then check your calendar. For further troubleshooting, please reach out to Concierge@equinox.com.