EPIC Life Application 4+

Honestly, I was pretty excited that my pcp office had an app because apps are way easier than calling and being put on hold.

When I first got the app, I liked the fact that it had options to request a refill, communication so you could ask questions, and scheduling an appointment.

The first huge let down was the fact that the communication takes absolutely forever to receive a reply. If you need a question asked quickly, I’d absolutely avoid using the app. Honestly you’d probably be better off going into the office.

Another huge let down is the fact that you have an account for the app, but can’t pay your bill from it? The only way you know you have a bill is on sign in from the office itself.

Adding a pharmacy for your prescriptions to go is a joke as well. It’ll say pending for the longest time and just won’t add into your account.

Overall a terrible app. Needs a ton of work if it wants to be user friendly and actually useful to its patients. Only reason I gave it a 2 is because the idea is all there. Just needs to be more convenient.

I was looking forward to it. It has some great ideas.

Did any QA happen on this project at all?

Tried to schedule an appointment (multiple times) and it failed or errored every time. When I explained this to my pcp office they weren’t even aware it had this feature.

My results aren’t always updated.

What does the “communication” feature do? I’ve asked a question and it never got a response from anyone. Couldn’t specify my doctor for the communication either. Just off into space.

There aren’t any customization or settings that I can tell. No way to purge my data if I choose. No details or instructions on anything, you just need to explore the app and see what may or may not work.

Seems like the app was rushed.

I have the current version of the app according to the App Store, but when I launch the app it has a pop up to update from version 1.0.9 to version 1.09 — but I HAVE the latest version! There’s nothing to update! But the app won’t let me do anything but let it open up the App Store to update! It’s a loop!