Ecobank Mobile App 4+

Maybe if I wrote this here, you all will see it and fix this. I don't know about anyone else but the time you take to fix things is very appalling. I have been chatting with customer care online and on the mobile app for the past 2 years for a name change they did wrong and not even my fault because I guess one of the employees cannot read a clear picture of my Driver’s license card and decided to spell my name wrong. They spelled it wrong and I have been complaining for the past 2 years but it hasnt been resolved. My name is SARDRICK OWUSU as seen everywhere on your files but my name has been spelled “SHADRICK OWUSU” on the online banking profile. This is ridiculous. Its not my name and I want it changed. Im sorry if its coming out mean, im saying this out of respect. I am just upset because I have been telling customer service for the past 2 years that my name on the online internet is wrong and still hasn’t been fixed. It is either I dont get a response at all or you respond it has been taken care of but I go check and it hasnt been changed. Im sorry but that is very wrong to be battling just for a name change the bank spelled wrongly and wasn’t even my fault

Hi, we would like to chat with you with regards to your experience with us. Kindly share this us via appreviews@ecobank.com to enable us look into this for you. We sincerely apologize for any inconvenience experienced.

I have been been going to the bank for the past 10 days to resolve My Ecobank app still is not been done. I have gone there several times. I did not know what to do now I’m going back to the bank again to confirm what is going on and I have to leave the country in less than three days. I’ve been going to the bank for 10 days and still is not been done. You guys need to have an IT specialist in your bank not customer service doing the job of an IT I don’t see where people cannot provide an IT specialist in the bank down for letting customer care service consumer to be doing an IT store for consumers of the app is from the bank where you have a problem they can fix I don’t know what is going on in this country Nigeria), that everybody is a boss on his own. You can’t treat people the way they areright now I’m tired of you peoples up is Guy) time to delete it off my phone

Hi, we apologize for any inconvenience experienced and the delayed response. Kindly reach out to us via email at appreviews@ecobank.com if challenge persist.

This is the worst banking app I’ve ever had on my phone. What rubbish. The bank network is as useless as the app. Nothing to write about this bank. If you people can’t provide customers with good services I’d advise you sell off the bank to a competent hands. Imagine trying to transact on my app for four good days without a successful result. I’ve been asked to update my app but everytime I get to AppStore to do that I don’t see any option to update but rather OPEN which after clicking takes me to the same problem (useless app). You guys need to improve on your network and your services. It’s shameful to say I bank with Ecobank, it’s that appalling.

I hope you people do something about this issues and save me from this stress. I don’t even know anymore what you guys dress up in the morning to go do in at the bank, sit at home if you cabt provide good services

Hi, we're sorry to hear that and we would love to look at the issue. Please reach out to our customer support team at appreviews@ecobank.com