Drift - Chat & Video 4+

Have compared the software to others available, and this has several benefits, including the fact that they keep track of all of the persons conversation so you can look at them across time, and they allow you to send a copy of the chat transcript to anyone you like. Two things I would like to see that would make it even better . 1. That you’re able to to add an internal note in the specific chat letting your colleagues know the outcome and steps you have taken ( it integrates with salesforce but if your CRM is diffErent than that does not work), 2. allow me to add a note to the sales channel when I forward the transcript

This is a game changer in video and email marketing - real-time chat / video hybrid - kudos to Drift - they know where video and new media is headed. Their foresight to develop a software tool to resolve the never ending phone tag and deep sea email inbox dead zone. Video is and will become video mail redesigned by Drift inc. Not only a conversation starter for me and my potential client - I think it will be the beginning of the end for standard emailing , texting , video marketing - now we can get on the path of real true video communication and video proposals.

Drift has gone downhill in the past 6 months. My entire team has noticed a huge increase in spam, fake users, etc.
I continuously get notified one of my prospects is viewing our webpage and we later come to find it was actually my coworker and it was incorrectly labeling her work computer, that is registered to our company-- as a prospect who lives in another country?? There's no explanation for that...
It has come to the point where our team knows not to trust any information. I'm consistently getting fake alerts of people requesting demos, etc.
Were also starting to get fake spam form fills flooding our inbound team, and it's made it very difficult to get accurate data.
The chat function is fine- but do not trust the data, ever. So spammy.