DragonDrive 4+

This app is terrible

Be prepared to get logged out EVERY SINGLE TIME you turn off your phone. It’s the most annoying this next to the system stealing my deliveries and handing them over to doordash WHEN THE STORE IS SLOW & WE HAVE MULTIPLE DRIVERS. Not to mention the fact that when you are LOGGED OFF the system marks you as if you never left the store & screws up all the delivery times. I’ve been penalized at work for being “late” even though it’s this ridiculous systems fault. If I could give zero stars I would but unfortunately the one star is more than this app and it’s developers deserve. We turn this janky system off every time because it’s so hard to work with. It drains your battery, the navigation throws you every direction BUT WHERE YOU NEED TO GO & sometimes it feels like marking orders delivered & sometimes it doesn’t causing the delivery system to clock 15-30 sometimes an hour LONGER than what the delivery actually was, affecting our delivery times and store performance. The developing team needs to figure something out. Work over time or something to get these “bug-fixes” under control & actually FIX THE BUGS you’re already “supposedly” fixing in these updates.

Developer Response ,

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@dragontailsystems.com. Thank you.

Made me quit my job

Since we had the system installed at pizzahut my deliveries went from 13 a day to 5 🤦🏻‍♂️🤦🏻‍♂️also customers don’t like when Uber eats or DoorDash deliver there pizza and most likey will not return to pizzahut …this system is so flawed if aggregators is on and there is 5 orders it will give one to each driver and the rest to the Uber eats and door dash I’m losing all my tips to ppl that don’t even work at pizzahut and getting all the bad ones this app made work so much more complicated the old system. Was way better and efficient before you could see the entire order on one page now your have to push down to get to 2nd page 🤦🏻‍♂️and some even have 3 pages if you need to seee the first item you have to stop what your doing and click up twice it takes way more to when time is not a choice 🤦🏻‍♂️before you could recall and I don’t even think this one does it I would not remcomend also if it freezes you can’t dispatch from old screen and you have to wait till it’s back online

Be prepared to immediately hate your job.

My Pizzahut switched to this new software to “better” the experience and everyone including the managers have all had nothing but negative things to say about it. It’s been inconvenience after inconvenience after inconvenience. The font they use and the setup for the order screens are god awful and hides certain aspects of the order causing our cooks to miss item after item. They took a simple to use and read system and made it complicated for actually no reason. And on top of the order screen. The so called objective to simplify deliveries is hilarious. The directions tab doesn’t work and only takes you to the designated street rather than THE ADDRESS, and hardly tags you back into the store after a delivery leaving you stuck on the screen blasting the delivery time. FYI, our store has only had this application for the past 3 days, so put that into perspective on the amount of issues and complications so far.

Developer Response ,

Hi, we are sorry that you faced an issue. Could you please share your contact details with us on support@dragontailsystems.com so that we can get in touch with you and resolve the issue.