DiDi: Ride Hailing in China 4+

This is for sure the best app for English speaking foreigners on the mainland. As an American it linked up my apple-pay and ali-pay automatically, totally reliable. Fives star easy secure and fast, no need to speak Mandarin!

The software is user-friendly and well-designed, but unfortunately, the quality ends there. The drivers and customer service are absolutely terrible. I strongly advise against using this company. Our experience was nothing short of a nightmare. One driver, in particular, was not only unprofessional but also extremely rude. Despite knowing that my mother has knee problems, he refused to drive us to our intended destination, stopping the taxi approximately 500 meters away and insisting that we get out. When we politely asked him to take us the rest of the way, he became aggressive, shouting and swearing at us. His excuse? He wanted to pick up his next customer quickly. This level of disregard for customer care is completely unacceptable. The entire ordeal was deeply distressing for my family, causing unnecessary stress and discomfort for my mother. I immediately reported the incident to the company, expecting them to take action. To my dismay, they closed the case the next day, claiming they couldn't verify the situation. Despite several follow-up messages requesting an explanation, I received no response. I have since deleted the app and will never use this service again. This was the worst experience I've ever had.

Despite what App claims, they do not accept foreign credit cards. After an hour with customer service they said get WeChat because foreign credit cards don’t work. Customer service was not helpful at all, final advice “was check again tomorrow” as if that helps when you need a ride today.

Endless loop…you need to prepay because you have a foreign credit card, because it’s a prepay you cannot use a foreign card…

Most of app is in Chinese so filling out information is difficult.