Community Choice e-Banking 4+

The love I have for community choice credit Union

This credit union is the best credit union that I ever had all the employees in there are so friendly. They so helpful. They are so sweet. They always keep a smile on their face when I walk in the door I will never change this bank for no other bank I wanna say thank you community choice credit Union for being the best credit union in the world. Keep up the good work, I wish I could give y’all 1 million stars y’all deserve 1 million stars. God bless all of y’all and thank you for being the best credit union in the world.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Couple QOL improvements needed

App has improved much since last time I reviewed. First of all, the menu that comes up when you swipe right is way too sensitive. If you’re swiping down, and even move your thumb slightly to the right the menu comes out every time. Maybe adjust the deadzone or distance from the edge of the screen that you have to pull from to get that menu out. Another issue would be the alternative login screen is missing the Face ID option. When you’re signed out for inactivity and come back to the app later, you’re prompted to log in. This login screen should have the same options as the main log in screen so someone who wants to use Face ID shouldn’t have to completely close down the app just to get that option.

Developer Response ,

We really appreciate you bringing this to our attention and providing us additional feedback since your last review. We’re sorry your experience did not meet our 5-star standard. We are going to take your feedback into consideration as we are always striving to get better. We hope to have the opportunity to show you a much better experience in the future. Thank you.

Visa card holders

I very much enjoy having this app, it is easy to use and I have all kinds of information available at my fingertips for my my checking, savings and loan information for my CCCU accounts. However when it comes to the Visa information, it is not always accurate! It will show the Same transactions pending 2, 3 and sometimes 4 times. Giving the appearance that the same vendor is charging my account multiple times. When I have called Visa regarding these “multiple charges,” the fraud department informs me that what I see on my screen is inaccurate. The truth is, there was only one transaction charge to my account and that the other ones will eventually drop off. Why does the app show multiple pending transactions? It is very frustrating, annoying and even upsetting.

Developer Response ,

Hi Sue – We really appreciate you bringing this to our attention. We’re sorry your experience did not meet our 5-star standard. We can understand the pending holds for credit card transactions can be confusing when the actual transaction has already posted. While we can’t make that change today, we are going to take your feedback into consideration as we are always striving to get better. We hope to have the opportunity to show you a much better experience in the future. Thank you.