Clover 4+

As a retailer I began using Perka about a year ago. At the time it was unbelievably terrible and I had published an awful review about the entire program. Over the last six months they have made significant advances. There are still some glitches, but Clover is continuously working to improve and I’m so happy that we stuck it out through the rough patch. This tool has proven to be very valuable to both us and our customers. I’ve gone from one star to four stars. I am optimistic that soon I’ll be confident enough to say this is a 5 star program!

PROBLEM: CLOVER ONLINE ORDERING APP APP WILL NOT ALLOW CUSTOMERS TO ADD AN ITEM 2 TIMES WITH DIFFERENT MODIFIERS. CONTINUES TO SAY "UPDATE" EXAMPLE: customers adds the latte item with the caramel modifier to cart. NEXT --- they want another latte but this time they select the chocolate modifier. The only option the app gives you is the "UPDATE" button. I was just made aware of this horrible update by a customer this morning who was forced to place his order in 2 separate transactions. Please fix this atrocious update immediately so my customers aren't having to jump through all of these hoops simply to order their morning coffee. And so my business doesn't lose any sales due to the inconvenience if it hasn't already. It is a fact that in this day and age convenience = sales. Things like this are sure to have a drop in my numbers as if it isn't hard enough to survive in an economy like this as a small business. I certainly hope that you all can understand the importance of this issue and get it resolved immediately.

There doesn’t seem to be a way to “favourite” stores or set one as your default location. This means that *even though I only visit one store that uses this system*, I have to search for the shop every single time I use the app. If there is a way to do this? Hell if I can find it.

The system is often slow to sync, the interface is obtuse/counterintuitive, and there is a limit with how many points you can earn/redeem in a day that legitimately messes with my ability to use the account correctly.

Basically... I use this app because I *have* to, not because I *want* to, and I find it to function reasonably well but also so lacking in what seem like they should be very basic features that I cannot recommend it. Some manner of tutorial is lacking and ESSENTIAL for an app as counterintuitive as this one, for example.