Chuze Fitness - New 4+

Checking in/buddy pass is annoying

This used to be a smooth transition. I bounce back and forth between gyms. The app should automatically check you into the correct one upon entry by location but you have to manually go into the app and change the location so that the buddy pass works. It’s a nuisance , especially when you’re limited on time.

Please fix the app to where it automatically checks you into the location that you’re at when it scans.

Developer Response ,

Thank you for the feedback. Version 1.6.0 has improved Buddy check-in to accommodate usage of multiple clubs. We hope you will find the changes to be helpful.

No problems for me

I guess I’m lucky to not experience any problems or glitches so far. I got the new app when I first signed up before previous members were asked to switch. I’m able to sign up for classes and reserve hydromassage and zero gravity without a problem. I like the new feature that makes your attendance to a class like a full green ticket. It’s really visible to show instructor from across the room. The Birdcage location is amazing! The staff greeting at the front early in the morning are super friendly and welcoming. The instructors push me past my limits which I appreciate, especially Marcy! I’m so happy with my membership so far.

Developer Response ,

Thank you very much for your 5-star review!

Why fix what wasn’t broken

Can’t go to the gym without having this app now, any guests are forced to have it too. Can’t use the app without uploading a picture of your face, can’t change said picture unless you’re physically at the gym (so you can’t turn off location permissions either). They also want to tout how convenient the app is but give you no option to change your payment method on the app, you’re redirected to the clunky website or told to ask an employee-who will do everything they can to keep you from using a credit card. And let’s face it, it’s a gym, whichever third party they contracted for this app is surely not keeping data security in mind. Going to cancel my membership over this most likely