Sharp HealthCare 4+

Overall ok!!

I received a pre anesthesia preop instruction to follow before my surgery. This kind of prep was not mentioned by Dr or nurse at the time of previous appointment, so it caught me by surprise, I felt reluctant to have surgery done due the preop instructions I reviewed on the app. I called the department and they explained to me that the prep was not needed for what I needed to have done. It was an auto populated message that was sent in error and to ignore it, as the issue had been made aware and is being worked on. Much relief on my end (literally!)
I confirmed once more a week later that the prep was not needed and all was good!
Overall the app is very helpful. Makes it easy to have communication with the offices and making appointments. Thank you.

Developer Response ,

Hello 2M2E,

We are happy to hear our new system has met your expectations. We are working hard to keep up with new trends and technology, all to make your care more accessible and easy to manage.

Thank you,
Sharp HealthCare

WORST APP EVER!

First I did not receive a letter, announcing the new Sharp App. This App is difficult to navigate at best and was missing several of my specialty Doctors in my profile. Without a Doctor listed in my profile, I am unable to send messages to said Doctor. Instead, you need to call that Doctor’s office, which is a nightmare in itself, and ask them to send you a message, so then you can respond to their message.

Hey SRS why did you find it necessary to reinvent the wheel? No one is jumping for joy over this App. I have several friends who are having multiple difficulties with your new App. Providers as well. A lot of my information, including vaccination records, were not transferred over from Follow My Heath to the Sharp App. So now I am sending that info back to my Provider, so they can add it on to my new profile. Seems like a lot of work to get the Sharp/not-so-Sharp App up and running.

I’m curious, did you run a test test group for this new App? How did that work out for you? I just can’t believe a test group would have no issues as people are reporting. Do better SRS do better! This is just sad! Thank you!

Developer Response ,

Hello Ebates,

We are sorry to hear we have not met your expectations. Our team is working hard to fix any issues and glitches we have been seeing since the launch of the app. We appreciate your feedback.

Thank you,
Sharp HealthCare

Mostly a waste of time

I have seen other opinions similar to mine, “If it ain’t broke, don’t fix it!”
My most recent appointment, August 2, 2024, was a surgical procedure at Sharp Mary Birch. I checked in using the app days ahead of time. The answers for the questions are not easily figured because the questions are not always clear. That is problem number 1. Number 2, each time I have shown up for my appointment, including this one, I had to answer all the questions all over again in person! Ridiculous!! Why say this will save time? It does not! Number 3, it is difficult to find current/most recent vital signs! This information was alway at the top if the home page in Follow My Health. Why isn’t it there on this home page. Number 4, messaging is difficult, responses are slow…up to 2 business days for a response. Calling isn’t any more helpful either. We no longer have good access to our physicians and their offices. This is a preview of what is to come. This country used to be the gold standard of healthcare. Not anymore….