ChargeUp Driver App 4+

My first Level2 charge at InfusionTea had the app continue charging even after I had unplugged and driven away - customer service knows it's an issue - and said they would 'refund' the overcharge, and yet haven't... OCU Hub dowtown Orlando is confusing - as there is little way to know which 'number' unit you are in front of... the app doesn't help or give you any layout to know, either - and they certainly don't provide any BOLD print on the units to easily find out...

the APP just makes things even more confusing, as you have to 'preload' a payment amount, and you don't know how MUCH you'll use, or whether there is any MINIMUM amount to load - but, if you don't load 'enough', it just says "sorry, your balance is too low" when trying to initiate a charge, but yet NO info about how much MORE you need to get it activated!! OCU: you need to SIMPLIFY the App - create CLEAR and CONCISE intuitive design. These apps designed to allow you to use a Charger should NOT be difficult to use!

There is also no instructions on what happens if your funds run out BEFORE you are completed charging...

OCU Orlando: find a different platform to run your 'app' ...

I just read a previous comment where the individual was saying that there was no clear sign of what number unit you are in front of, but there is, it’s literally on the side of the machine where you scan to charge. There’s a unit number there and using the same charger every single time I have memorize that number so I could just pull up and put the Number in plug-in and I’m good to go, I hate to say it, but you would have to be some kind of person who isn’t very tech savvy thats putting it kindly. Now I gave it four stars and not five because the previous person who wrote the comment is right about the money loading thing now I understand why they have a certain amount that you have to load and that’s because they know on average how much money it’s gonna take to fully charge one’s car, so they have an average inputted into the app and so they know about how much you should have to put on there which is usually around 5 to 6 dollars. the app is it in fancy smanchy but gets the job done if you just have a little since.

This app is an absolute nightmare to use. If you need a charging station in Orlando, be prepared to spend more time figuring out this app than actually charging your vehicle. The design is horrendous—completely unintuitive and riddled with inconsistent icons, poor navigation, and a confusing layout that makes even the simplest task feel impossible.

The instructions are vague, and half the time they don't even correspond with the app’s buttons. Want to start charging? Good luck. You'll be tapping aimlessly through poorly labeled menus, unsure if you’re making progress or just going in circles. I’ve never encountered an app with such a broken design language—colors and buttons seem random, as if different teams made them without talking to each other.

To make matters worse, it often crashes or freezes, leaving you stranded without a clear idea of whether your session has even started. It’s clear that no thought was put into user experience. Avoid this app if you value your time and sanity.