Carvana: Buy/Sell Used Cars 4+

They put their customers first!

The process was very easy. Although, when I purchased my car I got a second inspection just to insure I got what I paid for, there were some things that didn’t pass. Their warranty company wasn’t going to pay for it & Carvana took the responsibility & sent over an acceptation and it was handled! Next, I had cosmetic concerns that weren’t listed on the picture so I sent a claim off to their warranty company & they denied it because of normal wear and tear. The cosmetic issues weren’t due to wear and tear and I didn’t know about them until I received my car. Carvana once again listened to my concern as I told them it was not normal wear and tear and did everything in their power to send over my acceptation to get it approved. There is truly no other used car dealership that would go out of their way as Carvana did for me. Every customer service representative has been so very nice and respectful even at the times I might’ve had an attitude from frustration. They listened, they were on my side & they made the things they said they would do happen! Great customer service is always a plus for me! Seriously, best used car company I have ever bought from. I was very skeptical at first with this company because i thought it was too good to be true but it’d legit & very professional! So happy I’m a customer of theirs!

If you’re skeptical…

Like i was then this is for you. I have known about Carvana for a couple of years now and always thought it seem like a cool idea— a car vending machine, how dope. however, I was always a little bit skeptical on how that process really worked and I remember them having some issues during Covid with getting peoples registrations out to them or something like that.. nonetheless, I recently came into situation where I needed to buy a car immediately and I didn’t have the time to go to dealership after dealership nor did I really want to. Honestly, Carvana made that very easy so not only did I not have to go to any dealerships, but I didn’t even have to leave my house. sure you pay a little bit of more money to have it delivered to you but thats the convenience, & the comfort is there. plus they have a seven day return option so if you don’t like it, you can easily return it. I really feel like this is what the future is going to be, I had a positive experience— i bought a Tesla on there and it was delivered within a week. & yes, they absolutely offer financing options for people with all types of credit apparently (i don’t know personally, but that’s what they claim). Overall, i’d give it a 4.5/5 just because i had some minor issues at first with my address not getting accepted.

Best Experience

My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.

Developer Response ,

I think we should call the fire department 🚒 because your review is on fire! 🔥 Thanks for the five stars! ⭐⭐⭐⭐⭐ Enjoy your new 🚗!