Bullfrog Spas – CloudControl‪™‬ 4+

Purchasing the CLOUD CONTROL module for my Bullfrog A7 Spa was a waste of $300. The app will initially connect, but then it just stops connecting after a few hours. Tech support for the app is a joke. They repeatedly tell you that your home wifi just isn't strong enough or your hot tub is too far away from your router or booster. My hot tub is 10 feet away from one of my 2 boosters. My wifi signal is so strong that I can use my wifi three houses away. It's not my wifi. The only solution I've found is to shut the power off to the tub and then turning it back on, but then it only works for a few hours again and you have to reprogram your tubs settings, which makes it very frustrating. Unless Bullfrog, who makes a great hot tub, can come up with a better app for their tubs, I would highly recommend not buying the Cloud Control module or downloading their app.

I keep getting a warning from Apple that your app needs updated! UPDATE YOUR APP so we can use it to operate the the add on equipment we purchased!!!!!!

The app is horrible!! It only connects when we are at home in close physical proximity to our spa. When we are out and about it can take us 30-60 minutes to connect to the spa. If we do manage connect we have to close the app and reconnect just to make sure the setting that I changed are saved. On numerous occasions the setting I've updated using the app just blank out and the spa reverts to the settings saved in the spa panel.
Don't even try calling tech support for this app!!! They are rude and worthless, they know their app is junk, they refuse to talk to the customers who use the app.

Why even bother promoting or pretending to have functionality that doesn’t actually work?

This is terrible for the bullfrog brand. An otherwise excellent hot tub, is rendered questionable by the awful business decision to pretend they have cloud control, but are either unable or unwilling to get the right hardware and/or software to make it actually work.

Seriously, Bullfrog, take the app down, and quit selling this option. It’s not an actual product that you are willing to invest in and make it work... it just makes the brand look bad pretending to have this functionality. I’m embarrassed FOR you guys for these terrible business decisions.

You’ve obviously had many years of feedback, and still have chosen to do nothing about it. Very unfortunate to let such a horribly executed minor feature detract from an otherwise awesome hot tub.