Broadview FCU Mobile App 4+

The first time I used this app, I looked at my Bill Pay tab. It is showing that I have an overdue bill for some thing that I haven’t paid in four years. When I went to sign out, it went into hyper mode and started eternally refreshing the screen. I was unable to sign off, had to manually crash the app and take my chances. I find it very alarming that an app that Sefcu has touted for months has been released with major bugs such as this. I will log into the main site later to make sure they didn’t accidentally lose any of my money!

This app has two major issues and both of them are with the mortgage portal service. If you want to place a principal payment on your loan that is more than your regular payment amount you can’t apply it to principal even though that is an option through the regular transfer page. If you do, it’ll apply as a regular payment and anything extra will be applied as principal payment and customers have to call the bank every single time to have it reversed and applied correctly. Second is the actual mortgage portal Itself in the Phone app, when you go to add your checking account information like your routing number etc. you have to accept the terms and conditions to apply the payment but when you click on the link, it doesn’t transfer back to the Mortgage portal that you’ve accepted the terms and you can’t move forward to actually add your checking information for the payment so you have to do it on a computer which is extremely inconvenient! I don’t know how this has been an ongoing issue for so many years, I have had my mortgage with SEFCU for over 5 years and every time I call they never have an answer as to whether they are even trying to fix it, which means they obviously aren’t.

There was just something about the old Capcom app that worked so much better than the Broadview app. I struggle with the limitation in the notes field for transfers and deposits. It also seems silly to me that I have to wait for a mobile deposit of $150 for sometimes a day or two when I am able to cover that with my current accounts. Capcoms mobile deposit was instantaneous…and when we were told all of the best features of capcom and SEFCU would be present in the merger, we certainly were not prepared to now have to wait for our money.

Additionally, where I was able to separate my personal accounts from my joint accounts with my spouse, I now cannot. I don’t mind that they’re active all on one app, but my debit card is now only tied to my personal accounts when making withdrawals, so I need to transfer money from joint to personal to take money out of the ATM.

More should be done to make this app more user friendly and remove the wait times for mobile deposit funds.