B&B Theatres 4+

App is a small improvement over ordering tickets through a web browser. A couple things I noticed that would be a bigger convenience. first, the app will not save my login information. If it did, it would make it much more convenient to login. Second, it needs to be able to either use Apple Pay as a purchasing option, or at minimum save my credit card information. I prefer the first option, as I don’t like having to share my card info. Otherwise, The app works good. I like the fact that you can add the tickets to your Apple wallet, this makes it much more convenient to scan the barcode at the register at the theater. For some reason, the barcodes that are emailed are much harder to scan. so the Apple wallet feature is a plus.

There’s no place to register. I’m already a member but have never used this online before. They have a “login” button and a “sign in” button! Wtheck?? Isn’t that the same thing? On all other sites I’ve been on those terms are used interchangeably. Anyhow, the login in is to sign into your account. Which I can’t do because I’m not registered online with my account yet. The sign in button is to register your account. Why not just say that then?? So I try to “sign in” aka register and it tells me “a member already exists with that account”, which is me since you use your mobile number. So I go to “login” and click “forgot password” - which btw I’ve never had a pw for this acct b/c until this point I’ve only ever given my mobile number at the theater when purchasing tickets. So when I click forgot pw it sends me an email. I open the email and click to reset. I reset my pw and then go to “login” and it tells me “your membership details were not found”. And it is a vicious cycle! Can’t tell you how many times I’ve retried. So I purchased tickets as a guest, where I will not get credit or points for my purchase. Don’t bother with this awful app. Waste of time!!!

Can’t log into phone app. It only takes phone numbers though my normal log in is an email address. My cell number is attached to my normal log in but it doesn’t recognize it… so I enter it and my normal password and it errors out. There is no link to change the password or get help of any kind.

Also, BB should know that the app locks in previously selected seats that fail to finish the purchasing process. Today, the two times I tried and failed to purchase through the app, it locked out the seats. When I successfully got on the web app, the only seats that showed unavailable were the ones I previously tried to purchase through the app. Coincidence? Maybe but I doubt it.

Also the online/web app does not accept my Google payment interface setup. The “add the back of the card number” thing pops up.. and I’ll enter that number, the pop up goes away but I’m back at an empty credit card entry interface. I have to manually enter my credit card details every time. So frustrating. No idea if this is the same on the app as I have yet to successfully log in to it. SMH