ATFCU Mobile 4+

With the prior application, an alert used to be emailed at the time of transaction and the alert included the name of the payee. Then a second alert was emailed when the transaction actually posted. Now the alerts are received one to two days later and have no info regarding the payee. That’s not much help if you are trying to monitor your account for fraudulent activity.
Also, several transactions are lumped together with a grand total in one alert so you have to manually figure out how many transactions and which payees an alert actually covers. Much preferred it when the app sent one alert per transaction and included the payee name. Should make it an option to choose separate transaction alerts or an accumulative daily alert.

Thank you for your comment. We are actively working to improve alerts and hope to have an update for you soon! Your support means a lot to us, and we're committed to continuously improving your experience. Thank you for being an ATFCU member! If you are experiencing any other issues or need assistance, please don’t hesitate to contact us at (512) 302-5555 or techsupport@atfcu.org.

Why would you take away notices that notify me of my direct deposit? Why would you change how many days it takes to transfer money to an external account? Why would you make a joint account a non joint account? Especially when the joint account owner cannot create his own login as previously advertised. Why would you take the ability away from quickview to be able to click on the account and see the transactions? Why do you take so long to update the balance for an account to account transfer? It’s not immediate anymore. When I need to move money from my savings to my checking, I need those fund right away. Not hours later! You made it more of a pain to see past transactions. The recent transactions view doesn’t list everything that is pending! I have to actually click on the account to see any added posts. How is this better? This app makes me mad as to where before I had no emotions towards it at all. Horrid update and the joint account owner that you won’t even list on the account anymore or give his own access to had to talk me out of closing this account altogether!

We’re sorry to hear about your experience. Our team is dedicated to resolving any issues you may have encountered. Please reach out to us at techsupport@atfcu.org or (512) 302-5555 so we can assist you further. Thank you for bringing this to our attention.

I appreciate being able to deposit checks from the app, that’s about all the good I can say for the new app tho. not a feature I use often, but nice i guess. Deposits from cash app or Venmo (which I do use often) take several hours to appear in my account, a problem I never had previously. I was completely unable to deposit money from apple cash. My routing and account number used to be easy to find, kind of a pain now. It looks fancy, but it’s got some issues. They are fixable issues and the app is new, so I have hope.

We appreciate your feedback and sincerely apologize for any inconvenience the transition to our new app may have caused. Our primary goal is to provide the best experience possible, and your input is valuable to us. Please contact us at techsupport@atfcu.org or (512) 302-5555 with any additional concerns or feedback!