ASOS - Discover Fashion Online 4+

I will forever be an ASOS customer! They are literally my go to for EVERYTHING! The compliments I receive are to die for. Literally the best online shopping experience ever. I’ve been a faithful customer for almost a decade. The quality of the products provided, the variety and the customer service provided is beyond exceptional. I was having a mental crisis preparing for my Grandmother’s funeral last December and really needed my dress to arrive within 2 days. I always apply 2 day shipping but on this particular day I failed to take into account the time/zone difference. It was a Thursday afternoon and I was hoping to receive the dress Saturday morning but because of the time of day I was told it would not arrive until Monday. 4 days? I was heartbroken. After speaking with someone via chat and being told there was nothing that could be done, I was very surprised to receive my dress the morning of (2 days later as desired). An angel provided overnight shipping and saved the day. That is the true definition of above and beyond. Thank you so much!

Been shopping with ASOS for at least 7 years. I have at least 1/3 of my wardrobe from this site. I find that the shampooing is easy and convenient since I don’t like store shopping sometimes with traveling to the location, waiting in line, and the variety is not as great in stores unless you go to a mall. ASOS have great variety, beautiful patterns and selections in sizes and materials. Reasonable prices and frequent sales which I love the most. I like the detailed description of the items.
However I would suggest more videos of the models wearing the clothes in motion because people move in their clothes all the time and stagnant shots can be deceiving. Also more motion or angle shots of models wearing the sunglasses or eyewear from various angles on the face, same for the shoes (more angle or videos to see how the feet move in the shoes). Also please have models wear underwear (at least a bra) when modeling the clothes some of them look floppy and much is moving around under the clothes, not a neat look. Also most of the models are in their 20s it seems. Please add some older models. I am an aged woman and would like to see someone wearing some of the items that represent me. Lastly please include more clothes that don’t expose all of the upper and lower back and deep cut décolleté, a neckline cut to the navel is not cute or ladylike especially in a day dress or work dress, not appropriate. Thank you

I love shopping on this app! To begin, I love their products and brand in general. They have a large range of sizing, including a petite section that has a wide variety of products and styles. I find this cool as it is hard to picture myself wearing some things when I know the model wearing it is nearly a foot taller than me. Also it is rare to find a store that has a petite section with common styles and variety. But the app in specific is super user friendly! Online shopping can be hard due to different brands sizing but their size guide is more helpful and advanced than any other website/store I’ve ever seen. You can choose your size in certain brands and it helps you figure out your right size for their products! And it works because I’ve ordered from both petites and general sizing and loved everything. Also their shipping is amazing!!! So fast and easily trackable! I had express shipping on my last order for only $7. I never use express shipping because normally its ridiculous! The only thing I would suggest to improve the store and make the experience even better is to create some kind of rewards program! Urban outfitters has a decent one and since I’m a frequent buyer from ASOS it would serve me well! :)